What are the responsibilities and job description for the Printing Customer Service position at MLS Printing?
Job Overview
We are seeking a dynamic and detail-oriented Printing Customer Service professional to join our team! In this role, you will be the friendly face and problem solver for our valued clients, ensuring their printing needs are met with precision and care. Your energetic approach will help foster strong client relationships, streamline order processing, and deliver exceptional service that keeps customers coming back. If you thrive in a fast-paced environment, love collaborating across teams, and have a passion for delivering top-tier customer experiences, this is the perfect opportunity to make an impact!
Responsibilities
- Serve as the primary point of contact for clients regarding their printing orders and account inquiries, providing prompt and friendly assistance.
- Manage customer accounts using CRM systems like Salesforce to track orders, preferences, and communication history.
- Coordinate with internal teams to ensure timely production and delivery of print jobs, utilizing order processing tools effectively.
- Collaborate cross-functionally with sales, production, and logistics teams to resolve customer issues swiftly and efficiently.
- Utilize data-driven decision making to analyze customer feedback and improve service processes continually.
- Maintain accurate records of customer interactions, order statuses, and follow-up actions within CRM platforms.
- Support sales efforts by identifying opportunities for upselling or expanding client relationships through excellent service delivery.
Requirements
- Proven experience in customer service or client support roles within a printing or related industry is preferred.
- Strong project management skills with the ability to handle multiple orders simultaneously while maintaining attention to detail.
- Proficiency in Salesforce Cloud or other CRM systems for managing customer data and interactions.
- Familiarity with SaaS (Software as a Service) platforms and order processing tools used in print production environments.
- Excellent communication skills—both verbal and written—to effectively liaise with clients and internal teams.
- Ability to analyze data and utilize insights for improving customer satisfaction and operational efficiency.
- Experience with Microsoft Office applications for documentation, reporting, and correspondence purposes.
- Demonstrated ability to collaborate across departments, manage client accounts proactively, and solve customer service challenges creatively.
Join us to be part of a vibrant team dedicated to delivering exceptional printing solutions! Your enthusiasm, organizational skills, and commitment to client success will help us achieve new heights together!
Pay: $40,000.00 - $50,000.00 per year
Work Location: In person
Salary : $40,000 - $50,000