What are the responsibilities and job description for the Sales Administrator position at MLOptic?
We are seeking a Sales Administrator (Order Entry Specialist) based in our Sunnyvale, California office focused on accurately processing customer orders, maintaining updated records, and ensuring seamless communication across sales, operations, logistics, and finance teams. This role requires strong attention to detail, excellent organizational skills, and the ability to work efficiently in a fast‑paced environment.
Location
U.S. (Sunnyvale, CA – 501 Mercury Drive) – Onsite five days per week.
Key Responsibilities
- Handle inbound and outbound shipping and receiving activities, including inspecting incoming shipments, verifying quantities and condition, and recording receipts in the ERP system.
- Prepare, package, and coordinate outbound shipments with carriers (FedEx, UPS, freight providers) in compliance with company and carrier requirements, including labeling and documentation.
- Verify pricing, part numbers, and adherence to export control regulations and compliance.
- Maintain organized shipping/receiving areas and ensure accurate inventory handling and tracking.
- Communicate with customers regarding tracking numbers, order status, and other shipping/delivery documentation.
- Collaborate with internal teams to report and resolve discrepancies related to damaged goods, shortages, or incorrect shipments.
- Monitor open orders and ensure timely fulfillment.
Success in this role will be measured by
- High data entry accuracy and strong attention to detail
- Ability to meet and exceed company volume targets without sacrificing quality
- Customer mindset and professional demeanor
- On-time delivery (OTD) performance
- Strong stakeholder management and ability to operate in a fast-paced environment
- Problem-solving capabilities and ownership mindset
- Development of process efficiencies and skilled systems proficiency
- Adjusting to the unexpected for desired results
Required Qualifications
- High school diploma or equivalent; Associate degree preferred.
- 1–3 years of order entry or administrative operations experience.
- Strong accuracy, data-entry skills, and communication abilities.
- Proficiency in Microsoft Office and ERP systems (preferably Microsoft Dynamics).
Salary : $80,000 - $100,000