Accounts Receivable Specialist

Entry-Level Sales Representative | $44,000 Base Uncapped Commission

MLM Home Improvement is one of the fastest-growing construction companies in the Mid-Atlantic region. Since 2007, we’ve become a nationally recognized leader in roofing—thanks to our commitment to quality, customer service, and an unbeatable team culture.

We pride ourselves on being more than just a roofing company—we’re a people-first organization. Our team is known for its energy, support, and opportunities for growth. 

Full-Time | Monday–Friday, 9:00 a.m.–6:00 p.m. | Gaithersburg, MD 

The Accounts Receivable Specialist is a customer-facing, sales-focused role responsible for managing customer accounts, supporting revenue growth, and facilitating timely payments. The ideal candidate is confident, persistent, organized, and comfortable communicating with customers regarding financial obligations and account requirements.

• Manage customer accounts from contract through final payment.

• Contact customers regarding contracts, balances, invoices, insurance supplements, and payments.

• Conduct outbound follow-up and overcome customer objections.

• Process payments, invoices, and approved credit memos.

• Monitor accounts receivable and follow up on outstanding balances.

• Maintain accurate customer and financial records.

• Update CRM and financial systems with account activity.

• Collaborate with Sales, Finance, Operations, and Production.

• Support customer satisfaction, referrals, and positive reviews.

• Meet established sales, collection, productivity, and customer service goals.

• High school diploma or GED required.

• One year of experience in sales, customer service, accounts receivable, collections, or billing preferred.

• Strong communication and customer relationship skills.

• Confident telephone presence.

• Strong organization, attention to detail, and follow-through.

• Ability to persuade, overcome objections, and secure commitments.

• Ability to work independently in a fast-paced, performance-driven environment.

• CRM and Microsoft Office/Google Workspace experience preferred.

No supervisory responsibilities.

MLM Home Improvement is an Equal Opportunity Employer and provides reasonable accommodations in accordance with applicable law. Employees must be legally authorized to work in the United States.

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