Patient Care Coordinator

Join ValleyWide Hearing Aid Center, where better hearing changes lives.



At ValleyWide Hearing Aid Center, we are more than a hearing healthcare clinic—we are a trusted partner in helping people reconnect with family, friends, and the moments that matter most. For years, our team has been dedicated to providing personalized hearing care to the Hemet community, building lasting relationships and delivering life-changing outcomes for our patients.

We are seeking a compassionate, energetic, and highly organized Patient Care Coordinator (PCC) to be the welcoming face of our practice. This role is ideal for someone who thrives in a fast-paced medical office environment, loves building relationships, and takes pride in providing exceptional patient experiences from the first phone call through ongoing care.

If you have experience managing a busy medical office, enjoy helping people, and want to be part of a practice that truly makes a difference in patients' lives every day, we'd love to hear from you.



 

What You'll Do

Create Outstanding Patient Experiences

• Greet patients and visitors with warmth and professionalism
• Answer questions about hearing healthcare services and solutions
• Build meaningful relationships with patients and their families
• Ensure every patient feels welcomed, valued, and cared for

Support a Thriving Practice

• Schedule and confirm appointments
• Manage and coordinate provider schedules
• Keep daily operations running smoothly and efficiently
• Identify opportunities to improve patient flow and satisfaction

Administrative & Financial Responsibilities

• Check patients in and out
• Collect payments and maintain accurate financial records
• Process insurance information and benefit verification
• Maintain patient charts and documentation
• Track inventory, hearing aid orders, and repairs
• Complete daily, weekly, and monthly reporting

Help Grow the Practice

• Conduct patient retention and recall activities
• Support community outreach and grassroots marketing efforts
• Track marketing inquiries and referral sources
• Assist with educational events and patient engagement initiatives

Who Thrives in This Role



We're looking for someone who is:

• Passionate about helping others
• Experienced in a medical office environment
• Highly organized and detail-oriented
• Comfortable multitasking and prioritizing competing demands
• Professional, punctual, and dependable
• Confident communicating with patients, providers, and insurance companies
• Motivated by contributing to a growing, successful practice
• Excited about making a positive impact on patients' quality of life

Why You'll Love Working Here



At ValleyWide Hearing Aid Center, you'll do more than answer phones and schedule appointments—you'll play an important role in helping people improve their hearing and reconnect with the world around them.

Every day, you'll help patients take meaningful steps toward better communication, stronger relationships, and a higher quality of life. You'll work alongside a caring provider who values teamwork, patient-centered care, and creating an exceptional experience for every individual who walks through our doors.



Position Details



Job Type: Part-Time

Schedule:

• 2-3 days a week - Must work Tuesdays and Fridays, additional day to be agreed upon with hiring manager.
• 8:00 AM – 4:30 PM
• 24 hours per week
• No evenings or weekends

Location: Hemet, California

Compensation: $20.00 – $21.00 per hour

• Pay based on experience and qualifications
• Monthly bonus opportunities

Essential Duties & Responsibilities

• Serve as the first point of contact for patients and prospective patients
• Schedule appointments and manage provider calendars
• Conduct patient retention and follow-up calls
• Check patients in and out of appointments
• Collect payments and maintain accurate financial records
• Process insurance claims and benefit verification
• Coordinate hearing aid orders, repairs, and inventory
• Maintain patient charts and electronic records
• Prepare reports and respond to home office requests
• Assist with marketing, physician outreach, and patient education initiatives
• Open and close the office daily
• Maintain a professional and welcoming reception area
• Support training of front-office staff when needed

Qualifications

Required

• Minimum 10 years of medical office, healthcare administration, or patient coordination experience
• High school diploma or GED
• Front desk medical office experience
• Strong computer and technology skills
• Excellent customer service and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational and problem-solving abilities

Preferred

• Hearing healthcare, audiology, ENT, or medical specialty practice experience
• Insurance verification and claims processing experience
• Experience working with EMR systems and scheduling software
• Sales, patient retention, or treatment acceptance experience

Benefits

• 401(k) with company match
• Employee discounts
• Monthly performance bonus opportunities
• Supportive team environment
• Meaningful work that changes lives

Ready to make a difference?



Join ValleyWide Hearing Aid Center and become part of a team that helps people hear better, connect more fully, and live life with confidence. We look forward to meeting you!