Make Ready

REPORTS TO: Maintenance Supervisor

 Position: Make-Ready

POSITION OVERVIEW:

Ensures that all vacant units are made ready for move-in and exceed MLDC Management standards of excellence. Make-Ready Specialist also assists the Maintenance Supervisor in keeping the entire property above MLDC Management standards.

DUTIES AND RESPONSIBILITIES:

MLDC Management team members exceed expectations by going above and beyond to perform any reasonable task/request that is consistent with fulfilling company objectives. Conduct all business in accordance with company policies & procedures, EPA regulations, O.S.H.A. regulations, Texas anti-entrapment laws, and all other laws pertaining to apartments.

ADMINISTRATIVE/OFFICE

·       Meet daily with Lead Maintenance Supervisor to communicate & manage the workflow of all make readies, service repairs and special projects.

·       Organize & file appropriate reports and paperwork daily

·       Attend company meetings when requested

·       Manage & complete make-ready checklists & all other required maintenance documentation in a timely manner as required by the Lead Maintenance Supervisor or Community Manager.

MAINTENANCE & SAFETY

·       Complete all needed repairs & improvements to apartment homes prior to resident move-in by following the make-ready checklist including:

o   Window blinds

o   Sheetrock repair

o   Caulk & Seal all windows, sinks, toilets and baths

o   Touch-up paint

o   Lighting

·       Ensure that the appearance and physical aspects of the community exceeds City Gate’s established standards by physically walking/inspecting the property daily, making repairs & submitting report to the Lead Maintenance Supervisor.

·       Must immediately notify the Community Manager of any illegal conduct by a vendor, resident or employee.

·       Assists in maintaining the grounds, common areas and amenities by picking up trash, pressure washing breezeways & pool areas, painting curbs/signs/exteriors, and performing general cleaning as needed.

·       Support cost-cutting & expense control program by fixing rather than replacing parts when possible, not wasting materials & supplies, and practicing the correct use of tools & equipment.

·       Change all locks & ensure all gates are working according to code & the property’s policy.

·       As needed & requested by the Lead Maintenance Supervisor, complete minor/routine service requests i

·       Assists with all preventative maintenance as well as “special projects” as needed

RESIDENT RELATIONS

·       Accepts service requests from work order log and completes quickly & thoroughly

·       Maintain positive customer service and “can always do” attitude

·       Distribute notices & communications to residents as needed

GENERAL

·       Perform any additional duties/tasks and meet deadlines to exceed expectations assigned by the Lead Maintenance Supervisor and/or Community Manager.

QUALIFICATIONS AND REQUIREMENTS:

This position requires appropriate experience in on-site property management and demands certain things physically in order to be able to fulfill its purpose.

EDUCATION/EXPERIENCE

·       6 months of related experience & training required

·       Heating, Ventilation & Air Conditioning (HVAC) Certification preferred

·       Certified Apartment Maintenance Technician (CAMT) is preferred, but not required

SKILLS/APTITUDES/COMPETENCIES

Communication/Language

·       Good written and verbal skills in English & Spanish required

·       Strong customer service understanding and experience preferred

Financial/Mathematical

·       Ability to add & subtract two-digit numbers and to multiply & divide with 10’s & 100’s. Ability to perform these operations using units of American money and weight, volume & distance measurements.

Technology

·       Experience with online systems preferred

·       Experience using Microsoft Office applications including Word, PowerPoint, Excel & Internet Explorer preferred

Reasoning

·       MODERATE. Requires ability to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally call for minor deviations. Needs to think rationally beyond a specific set of instructions. Needs to have common sense understanding to carry out detailed but uninvolved written or oral instructions.

Physical

·       Stand and walk or sit alternately depending on specific needs of the day. Estimate 95% spent on feet and 5% sitting at desk

·       Have constant need (66-100% of the time) to perform the following activities:

o   Bend/Stoop/Squat                       File, pick up litter

o   Climb stairs                                   Inspect & show property

o   Push or Pull                                   Inspect & show property, open & close doors

o   Reach Above Shoulder     Inspect property, store/retrieve supplies

·       Have frequent need (33-66% of the time) to perform the following activities:

o   Reading/Writing/Typing/Speaking          Corporate, inter-office, resident communications

o   Grasping/Turning                         Telephone, doorknob use

o   Finger Dexterity                            Operating office equipment

·       Lifting/Carrying (paperwork, deliveries, files, miscellaneous):

o   Over 100 lbs.        Occasional need (1-33% of the time)

o   20-25 lbs.              Occasional need (1-33% of the time)

o   Less than 20 lbs.   Frequent need (33-66% of the time)

o   Under 10 lbs.        Constant need (66-100% of the time)

Vision

·       Constant need (66-100% of the time) to complete forms, read and review reports and a wide variety of correspondence, view computer screen. Frequent need to see small detail

·       Constant need (66-100% of the time) to see things clearly beyond arm’s reach (inspecting & showing property, neighborhood surveys, etc.)

Hearing/Speaking

·       Constant need (66-100% of the time) to communicate over the phone and in person with property owners, corporate & resident management, vendors and residents.

·       Ability to read a limited number of 2-3 syllable words & basic numbers. Ability to speak simple sentences.

Driving

·       Frequent need (33-66% of the time) to utilize personal transportation to inspect surrounding neighborhood, visit the corporate office, and property related errands.

·       Must have valid driver’s license and auto insurance along with access to street legal, reliable transportation

·       Must be able to properly operate golf cart

WORK ENVIRONMENT

·       40 hours per week or whatever the community requirements demand. Must be available on weekends for staffing needs and emergencies.

·       MLDC values a “Can do” attitude to do whatever it takes to get the job done so that we exceed the expectations of our residents and employees.

·       Indoors (66-100% of the time); frequently outdoors, all conditions (33-66% of the time)

·       Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, etc. (less than 10% of the time)

MLDC Management LLC is a Houston based company , as a company we offer 40 plus years of experience in the industry. We simply want to be different. We are currently expecting some new assignments and invite you to apply to see if our company and potential properties might be a good fit.