What are the responsibilities and job description for the Mortgage Loan Originator - Zhu Team position at MLD Mortgage?
Overview
The Mortgage Loan Originator increases the mortgage loan portfolio by developing business contacts and attracts customers with a knowledge of all products offered. She or he is required to complete the mortgage loan processing and closing while maintaining a close working relationship with active and closed loans.
Responsibilities
- Conducts business in a professional and legal manner.
- Ensures that he/she is the point of contact for each and every one of his/her loans and maintains a positive relationship with each borrower.
- Interview applicants to determine financial eligibility for loans.
- Be able to structure and close loans effectively and legally.
- Services active loans efficiently, completely and correctly.
- Guarantees an exceptional customer experience including counseling applicants on loan repayment policies and restrictions.
- Maintains a portfolio of close loans and keeps a strong working relationship with them.
- Assist in the selection of financial award candidates using electronic databases to certify loan eligibility.
- Adhere to compliance guidelines and familiarize himself with the changing laws and regulations.
- Knows the loan process in its entirety and is able to inform a borrower or potential borrower about the information required by law including any additional forms or information necessary to complete the loan.
- Keep the borrower informed on all status changes.
- Know all the products offered by the Money Store and their specifications and to know where to refer customers for a product we do not offer.
- Maintain a customer’s confidence by keeping all loan information confidential.
- Be able to explain to a customer why a loan is rejected and answer any questions from the customer while maintaining a positive relationship with the customer.
- Know how to efficiently use LOS systems, CRM systems and credit acquisition systems.
- Maintains an open communication and a professional working environment with coworkers and corporate.
Qualifications
- Has an NMLS License.
- Able to communicate via the telephone, face to face and email.
- Supports diversity and is familiar with current laws and practices.
- Is results driven, works well with others, excels in project management, is organized, is professional and is unbiased.
- Is familiar with all the computer programs used throughout the loan process and the legal steps for a loan.