Product Support Representative

Position Purpose

Sells the organization’s products and services by interacting with established customers and developing new prospects.   This sales position requires a broad knowledge of the organization’s services, products and marketing techniques, and requires sales experience.  Responsible for securing an assigned amount of profitable business for the company through proper planning, adequate territorial coverage, effective sales presentations and thorough administration.

 Essential Job Functions

Equipment Sales and Rentals:

• Individual will be responsible to manage the assigned territory and customer list to promote all aspects of Power Equipment Company’s business including parts, service, rentals, and sales.
• Individual to prospect the assigned territory to find and develop new customers.
• Work as a cooperative team member with all personnel of Power Equipment Company in order to provide excellent service to all customers.

Product Support and Sales:

• Provide exceptional customer service to all customers
• Solicit OEM/aftermarket parts sales to all potential customers
• Solicit service revenue projects from all potential customers
• Provide quotes as required
• Stay in constant contact with customers to support their needs
• Work closely with product support team to ensure customer satisfaction
• Submit call reports
• Use CRM to assist in growing sales
• Delivery of parts as necessary
• Communicate customer problems to management
• Help maintain proper parts inventory for customer base
• Must demonstrate a strong work ethic

Additional Duties: 

• Ensuring that each customer has current credit application and certificates of insurance
• Assisting accounting with collecting on accounts receivables
• Creating rental contracts and sales purchase orders and acquiring necessary customer signatures
• Submitting customer call reports
• Promptly turning in monthly expense reports
• Work closely with other PECO team members to establish and grow the business
• Travel with manufacturing reps to promote their products to end users
• Travel out of town for training schools and sales calls when necessary
• Work together with service department upon delivery and setup of equipment to meet customer expectations
• Other duties as requested by management
• Actively supports safety policy, goals, and objectives plus uses sound environmental practices
• Each employee is accountable for utilizing sound judgment and safe practices to prevent injuries
• Display a professional attitude and respect working relationships amongst co-workers at all times

Education and/or Experience

• High school diploma; Bachelor’s Degree Preferred
• 3 years’ experience in inventory management  

Computer Skills

To perform this job successfully, an individual must be proficient utilizing computers including Microsoft Windows, Microsoft Office Suite, Microsoft Internet Explorer and general laptop or desktop computer use. Be skilled in the use of a tablet and IOS or Android apps

Physical Demands

• Ability to occasionally lift up to 60 pounds and work inside and outdoors in various climate and temperatures.

• Ability to operate a forklift safely

 Work Environment

• This position is exposed to work near moving mechanical parts, hazardous materials, fumes, airborne particles and moderate noise levels. Appropriate PPE gear must be worn as required.