Product Support Representative (PSR)

Building Success since 1936

For over 80 years, McClung-Logan Equipment Company (MLEC) has been a leading distributor of heavy construction equipment in the Mid-Atlantic region. Our premier machines are designed to provide customers with the most powerful and dependable solutions available to maximize productivity. We understand how important it is to keep our customer’s equipment up and running. 

Our success is rooted in the success of our employees because they are our greatest asset. That’s why we invest in their future and offer a wide range of benefits to help them learn, grow and prosper.  And we want YOU to join our growing company. 

About the Position:

Product Support Representatives (PSRs) are key players in maintaining customer relationships, managing service expectations, and identifying growth opportunities. The PSR position involves working closely with customers, managers, parts personnel, sales teams, technicians, and rental departments to ensure that all service requirements are met, and that customer satisfaction is maintained. You will sell MLEC products and services by interacting with established customers and developing new prospects within your assigned territory. This position requires a broad knowledge of the organization’s services, products and marketing techniques. Responsible for securing an assigned amount of profitable business for the company through proper planning, adequate territorial coverage, effective sales presentations and thorough administration.

*** THIS IS A SALES BASED POSITION AND WILL EARN A FIRST YEAR GUARANTEE OF $85,000. THIS POSITION ALSO QUALIFIES FOR COMMISSION AND HAS EARNING POTENTIAL TO EXCEED THE BASE GUARANTEE***

Some of Your Duties:

• Customer Engagement: Provide exceptional customer service to all customers; Actively seek out and promote services to new and existing customers.
• Service Quoting & Communication: Provide quotes for repairs, communicate job completion timelines, and maintain visibility on work-in-progress.
• Additional Sales: Identify opportunities for additional repairs and services.
• Territory Development: Build and expand a designated territory with company-provided vehicle and fuel resources.
• Utilize Promotions: Leverage manufacturer programs (e.g., Care Inspections, Rebuilds, Winter Specials, Smart Accounts) to grow your customer base.
• Use CRM to assist in growing sales.
• Must demonstrate a strong work ethic.
• Work as a cooperative team member with all personnel of MLEC in order to provide excellent service to all customers.

Additional Duties

• Ensuring that each customer has current credit application.
• Assisting accounting with collecting on accounts receivables.
• Obtain customer purchase orders and acquiring necessary customer signatures.
• Other duties as assigned

What Will Make You Considered 'Best Qualified:

• High school diploma; Bachelor’s Degree Preferred
• Construction industry/heavy equipment experience preferred
• 3 or more years’ experience in inventory management
• Experience with customer relationship management software (CRM) preferred
• Proficiency with MS Office, to include Word and Excel  

Physical Demands & Competencies

This position requires that you possess the following competencies:

• Sitting, stooping, kneeling, pushing, climbing, moving, and reaching/working overhead and the ability to safely lift up to 70 lbs. 
• Pass a pre-employment physical/pre-employment background check/ drug screen and obtain a DOT Medical Certification as needed.
• Must successfully pass a pre-employment background check and drug screen to the satisfaction of McClung-Logan Equipment Company.
• Be comfortable working near moving mechanical parts, hazardous materials, and moderate noise levels. Appropriate PPE gear must be worn as required.

What We Offer:

The one characteristic that distinguishes MLEC is the dedication and passion of our employees. It’s no secret that employees who are empowered each day to make a difference for the company become engaged, long-tenured partners in the success of the customer. That’s why our company culture has always focused on the success and well-being of our greatest asset…our employees.

That is the McClung-Logan difference.

We offer: 

• Competitive salary 
• Medical, dental, and vision insurance 
• 401(k) with company match 
• Generous paid time off 
• Paid holidays 
• Paid continuing career education 
• Life insurance, including AD&D (family coverage is also available) 
• Long-term disability insurance 
• Short-term disability insurance is available 
• Flexible Spending Accounts (FSA) and Health Spending Accounts (HSA) 
• Health and wellness program 
• Opportunities for career advancement 

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. MLEC is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal and state law.