Field Service Coordinator

Building Success since 1936

For over 87 years, Power Equipment Company has provided powerful heavy equipment rental and sales solutions for owners and operators in the aggregate, construction, crane, paving and compaction industries. Our experienced team remains committed to delivering exceptional value by providing premier heavy construction equipment and reliable product support. We pride ourselves on being dedicated, capable team players with effective solutions for business challenges. We understand how important it is to keep our customer’s equipment up and running. 

Our success is rooted in the success of our employees because they are our greatest asset. That’s why we invest in their future and offer a wide range of benefits to help them learn, grow and prosper.  

Job purpose

As the direct point of contact for both internal and external customers, the Field Service Dispatcher is responsible for directing and supervising the daily activities of the Field Service staff, with the goal of ensuring customer satisfaction through timely and accurate completion of repair and maintenance work orders.

Duties and responsibilities

• Schedule all field service work and assign technicians to specific jobs.        
• Oversee all work to ensure work is completed to customer’s satisfaction.
• Answer incoming calls from customers; provide basic technical advice, advise customers of estimated repairs, costs and expected dispatch of technician.
• Charge out all work orders (internal & external), in a timely, profitable manner.
• Maintain and produce accurate records of discussion or correspondence with customers, vendors and associates.
• Supervises the quality of work performed and sees that standards of performance are maintained.
• Sees that field tickets and work orders are properly handled, that proper entries are made concerning time and overtime and that parts and equipment used are accounted for.
• Work with customers to resolve any complaints/issues.
• Maintain a safe, lawful working environment for field technicians.
• Ensure company assets are maintained for optimum productivity and cost control, including primary service trucks, tools and supplies.
• Work closely with the Shop Supervisor to coordinate intra-department activities.
• Work closely with the Parts Department on delivery, pricing, and returns.
• Work closely with the Sales and Rental Department to provide technical and repair support.

Qualifications

• High school diploma/GED
• 3 years related experience working with heavy equipment preferred 
• Must be able to pass a post job offer drug screen & physical
• Proficient utilizing computers including Microsoft Windows, Microsoft Office Suite, Microsoft Internet Explorer and general laptop or desktop computer use.

Working conditions

• Standing, walking, talking, sitting, and use of hands. 

• This job mostly involves sitting or standing, but there may be occasional tasks that involve lifting or moving objects weighing up to 25 pounds.

Why Power Equipment Company?

The one characteristic that distinguishes Power Equipment Company is the dedication and passion of our employees. It’s no secret that employees who are empowered each day to make a difference for the company become engaged, long-tenured partners in the success of the customer. That’s why our company culture has always focused on the success and well-being of our greatest asset…our employees.

That is the Power Equipment Company difference.

We offer: 

• Competitive salary 
• Medical, dental, and vision insurance 
• 401(k) with company match 
• Generous paid time off 
• Paid holidays 
• Paid continuing career education 
• Life insurance, including AD&D (family coverage is also available) 
• Long-term disability insurance 
• Short-term disability insurance is available 
• Flexible Spending Accounts (FSA) and Health Spending Accounts (HSA) 
• Health and wellness program 
• Opportunities for career advancement 

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Power Equipment is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal and state law.

In accordance with the Colorado Equal Pay for Equal Work Act, the expected salary range for this Colorado position is between $70,000 and $90,000.00 an hour. Actual pay will be adjusted based on experience and other job-related factors permitted by law.