What are the responsibilities and job description for the Systems Administrator - Los Angeles, CA position at MKS2 Technologies?
A System Administrator must have experience in conducting routine system administration tasks and logging data in system admin logs. Systems administrators are responsible for maintaining system efficiency. Experience in maintaining troubleshooting a wide variety of systems and networks to include high volume/high availability systems. Must have knowledge on a number of debugging protocols and processes. Must be able to troubleshoot problems and issues identified by customers and implement corrective actions quickly.
Responsibilities:
- Receive and provide tier-1 and tier-2 support for incoming communications (calls, emails, voicemail, and web service request and incident records).
- Strong enterprise ticketing experience, Preferably ServiceNow or Snow Remedy, JIRA
- Monitor all ESD service request and incident records and ensure that all ESD tickets are addressed.
- Excellent customer- service skills and the ability to escalate tickets and delegate as needed.
- Experience tracking configuration changes
- Record announcements via the SvD telephony system message, to include general announcements regarding outages and/or service degradations. Monitor network status and availability, utilizing tools, to remain informed on pending incidents to provide proactive support
- Assist users in the area(s) of password reset, desktop application support (Microsoft Office products, Internet Explorer, and Adobe), Windows operating system troubleshooting, and basic print and scanner support.
Entry Level position.