What are the responsibilities and job description for the Service Support Tech 2 position at MKS Inc.?
A Day in Your Life at MKS: (Summary & Objectives)
As a second shift Service Support Technician at MKS Inc you will partner with other Technicians and Customer Service to diagnose and repair issues with customer products returned to Service. In this role, you will report to the Senior Service Manager.
You Will Make an Impact By: (Responsibilities)
Pay Range: $18.89 - 31.49 per hour. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law. At MKS, it is not typical for an individual to be hired at or near the top of the range for the role.
Bonus: This position is eligible for a discretionary annual bonus, in an amount to be determined by MKS [or as applicable].
Benefits: MKS offers a comprehensive benefits package, including health insurance coverage (medical, dental and vision), 401(k) with company match, life and disability insurance, 11 paid holidays, sick time, 15 paid vacation days, [6 weeks fully paid] parental leave, adoption assistance and tuition reimbursement [and for participation in any stock programs, signing bonus, etc.].
As a second shift Service Support Technician at MKS Inc you will partner with other Technicians and Customer Service to diagnose and repair issues with customer products returned to Service. In this role, you will report to the Senior Service Manager.
You Will Make an Impact By: (Responsibilities)
- Performing repairs to subassembly level
- Interfacing with various departments as necessary to meet customer requirements
- Make adjustments as required, to return instruments to original specifications
- Completing and maintaining data records on instruments returned for service
- Maintaining standards and test equipment required to accomplish the tasks listed above
- A.S. Mechanical or Electronic Engineering, or equivalent Technical/Vocational Training
- 2 years of related experience
- Proficient in the use of standard tools and test equipment
- Ability to reason through problems/issues and resolve them to the customer’s satisfaction using information and tools available
- Ability to read and understand schematics, assembly drawings, and test/calibration procedures
- Record test data, diagnose failures and analyze this information
- Experience with PC based applications to include Microsoft Office package and email
Pay Range: $18.89 - 31.49 per hour. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law. At MKS, it is not typical for an individual to be hired at or near the top of the range for the role.
Bonus: This position is eligible for a discretionary annual bonus, in an amount to be determined by MKS [or as applicable].
Benefits: MKS offers a comprehensive benefits package, including health insurance coverage (medical, dental and vision), 401(k) with company match, life and disability insurance, 11 paid holidays, sick time, 15 paid vacation days, [6 weeks fully paid] parental leave, adoption assistance and tuition reimbursement [and for participation in any stock programs, signing bonus, etc.].
Salary : $19 - $31