Customer Service Training & Quality Specialist

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.  JOB DUTIES: As our Customer Service Training & Quality Specialist your main responsibilities will be: Orientation Training and ongoing development of the KC3 Group Members Introduce new job functions, document processes, monitor and report results at defined intervals. Investigate customer concerns and provide feedback as needed. Develop curriculum and document processes, including methods of assessing effectiveness. Assist KC3 Supervisor with new Team Members onboarding. Responsible for new Team Members training and schedule during the first 4 weeks of employment Expected to monitor progress and communicate with KC3 Supervisor Provide Team Member support through ongoing training, feedback, and coaching Available to Back-up roles when staffing requires or when additional projects are requested. Provide team progress reports as assigned and/or requested Assist with employee supervision when the Team Lead or KC3 Supervisor is unavailable The desired candidate will have: Two years related experience and/or training in the field of customer service or prior supervisory experience Associate degree or a minimum of two years related experience Ability to inspire and support people Good people and interpersonal skills to build effective relationships with all levels of professionals Good motivational skills Excellent problem solving and troubleshooting skills Ability to evaluate and make decisions regarding efficiency of employees Ability to plan well and prioritize work Maintain calmness under tight pressure Good public speaking skills & presentation skills Proficient skills in spelling, communications, and data entry About KONE At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. We hire individuals who value culture because we believe culture drives innovation. We value your authentic self. Collaborative, creative, and supportive work environment. Passionate about safety, quality, and innovation We care about the communities where we live and work. Just some of our many benefits include: Competitive salary Flexible work schedule Opportunities to learn and grow 401K Employer Match 401k Employer Non-elective Contribution Well-being Program Medical, Prescription, Dental and Vision Insurance Digital Health Solutions & Telehealth Health Savings Account (HSA) Flexible Spending Accounts (FSAs) Employee Family Assistance Program (EFAP) Family & Medical Leave Parental Leave Leave to Care for a Domestic Partner Paid Time Off & Holidays Company Paid Life and AD&D Insurance Supplemental Life and AD&D Insurance Company Paid Short-term and Long-term Disability Buy-Up Long-term Disability Critical Illness Insurance Hospital Indemnity & Accident Insurance Identity Theft Protection Legal Insurance KONE Credit Union Tuition Reimbursement Commuter Benefits Annual Base Pay Range: The hiring range for this role is $50,800.00 – $69,850.00 USD. The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location. Variable Compensation KONE 50/50 Annual Bonus plan based on achievement of company goals and individual goals. Come share your passion and energy to make a positive impact at KONE for our customers and your career! *Beware of Recruitment Scams!* KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. Read more on www.kone.com/careers At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on www.kone.com/careers Did you know KONE moves over one billion people every day? In 2024, we had annual net sales of EUR 11.1 billion. We employ over 60,000 driven professionals in close to 70 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Salary : $50,800 - $69,850