What are the responsibilities and job description for the Desktop Support Engineer position at MK Software Solutions Inc?
Role: Deskside Support Engineer - End User Computing EUC H&F Engineer
Experience: 3 4 Years
Work Location: Plano, TX (100% Onsite)
Work Schedule: Monday to Friday (8x5)
Experience: 3 4 Years
Work Location: Plano, TX (100% Onsite)
Work Schedule: Monday to Friday (8x5)
Mandatory Skills:
- EUC / Deskside Support
- Windows 10 & Windows 11 Administration and Troubleshooting
- Microsoft O365 Support
- Desktop/Laptop Hardware & Software Troubleshooting
- VIP / Concierge User Support
- SCCM Client Installation & Troubleshooting
- Active Directory
- Basic Networking Knowledge
- ServiceNow (Preferred)
- Meeting Room & Conference Device Support
- Device as a Service (DaaS) Lifecycle Management
- Responsible for managing all IT requirements at the client s office while serving as the primary representative of the support team. Also provides H&F support for other technical towers, including Network and Data Center.
Key Responsibilities:
- Provide end-user and deskside support for hardware and software issues.
- Support Windows OS and Microsoft O365 applications.
- Manage IT support activities at the client location.
- Handle VIP user support and ensure high customer satisfaction.
- Troubleshoot conference room devices, projectors, and meeting room facilities.
- Coordinate with Network and Data Center teams for issue resolution.
- Record and track incidents and service requests in the ITSM tool.
- Manage device provisioning, replacement, and DaaS lifecycle activities.
Salary : $20 - $21