What are the responsibilities and job description for the Account Manager position at MJR Solutions?
Position Details:
● Start Date: Flexible
● Department: Sales
● Work Schedule: Monday-Friday, 7:30 am - 4:00 pm, Occasional flexibility required for high-level client engagement
Position Overview:
The Account Manager is responsible for managing, growing, and retaining existing customer relationships as well as new customer Acquisition while serving as the primary point of contact between the company and accounts. This role focuses on long-term relationship development, service coordination, and revenue expansion within an established territory and market. You must remain highly organized, relationship-driven, and capable of identifying opportunities to expand services while ensuring exceptional customer satisfaction.
Key Responsibilities:
Client Relationship Management
- Serve as the primary point of contact for assigned accounts.
- Build strong, trust-based relationships with decision-makers and facility stakeholders.
- Conduct regular check-ins, site visits, and account reviews.
- Ensure high levels of customer satisfaction and retention.
New Customer Acquisition
- Actively prospect and research potential new client leads and market opportunities that align with MJR Solutions' target profile.
- Collaborate with the Business Development team to ensure a smooth transition and onboarding experience for new customers.
- Conduct initial relationship-building meetings with new customer stakeholders to understand their organizational structure and key facility needs.
- Facilitate the handoff between the sales process and the operations team, ensuring accurate scope and commitment alignment.
Account Growth & Revenue Expansion
- Identify up-sell and cross-sell opportunities within existing accounts.
- Develop account growth plans aligned with customer needs and company services.
- Collaborate with sales leadership on pricing, renewals, and service expansions.
- Support contract renewals and long-term service agreements.
Project & Service Coordination
- Coordinate internally with administration, service, operations, project managers, inspectors and estimators.
- Ensure accurate scope alignment, scheduling, and communication throughout projects.
- Proactively address issues, changes, or concerns before escalation.
- Monitor project performance and customer feedback.
Reporting & CRM Management
- Maintain accurate account records, activity logs, and notes in CRM.
- Track account performance, revenue, and renewal timelines.
- Provide regular updates to leadership on account health and opportunities.
Customer Advocacy
- Represent the customer internally and the company externally.
- Resolve concerns professionally and efficiently.
- Ensure all commitments, service levels, and expectations are met or exceeded.
Compensation & Benefits:
● Salary Commission: $50-150k depending on experience & performance based
● Bonuses: Eligibility after 90 Days, performance based
● Benefits: Health Insurance, 401k Match, PTO (after 90 days), additional benefits
Salary : $50,000 - $150,000