What are the responsibilities and job description for the Repair Technician position at Mizuho America, Inc.?
The Spanish B/L Repair Technician is primarily responsible for repairs, evaluations on customer owned products, and other tasks as requested by the department supervisor and/or manager. This role demonstrates clear knowledge of quality processes, especially working within an ISO 13485 and FDA regulated environment.
This role encompasses repair functions as highlighted within the essential job functions. The role requires the ability to solve problems, handle multi-tasking, and exhibit strong time management skills, in order to meet deadlines while maintaining compliance with all company policies and procedures.
ESSENTIAL JOB FUNCTIONS:
The Spanish B/L Repair Technician will repair, inspect, and conduct preventive maintenance of surgical systems and equipment.
Creates and provides customer service and/or the customer accurate quotations for repairs of their products.
Completes records of repairs and performs data entry for medical devices and follows the Repair procedure.
The Spanish B/L Repair Technician performs inspections of repairs in the Returns area and follows applicable procedures (Repair, RGA, Complaints).
Performs routine review of repairs to determine if a complaint should be generated and whenever applicable, works as - or with, the investigator to determine the root cause of the complaint.
The Spanish B/L Repair Technician performs routine testing of medical devices to replicate device complaints and whenever applicable, works as - or with, the investigator to determine the root cause of the complaint.
Reviews device master records, history records and other quality-related documents for accuracy and completeness.
Act as the liaison technical service professional and interact with workshops, customer service providers, hospital operating room supervisors, nurses, doctors, purchasing and biomedical technicians.
The Spanish B/L Repair Technician troubleshoots and repairs surgical tables and related equipment in-house and if needed at customer site.
Complete service forms for hospitals through company established systems.
Assist in coordinating and administering the flow of technical services for each service call.
Follow up with customers, contracted field service, sales and marketing personnel over matters about part orders and additional orders with technical information.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The position is required to walk often and occasionally to lift, handle or push up to 50 pounds during the normal course of work.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Within the Warehouse/Production floor, the employee may be exposed to sharp objects, small tools, various testing and other equipment, etc. The noise level in the work environment is usually moderate to high.
MINIMUM QUALIFICATIONS – The qualifications below are the knowledge, skills, and abilities required to do this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS AND ABILITIES:
Self-motivation with a sense of task ownership to work and solve problems confidently, cross-functionally, collaboratively and when necessary, independently.
Ability to read common technical drawings and documents on mechanical and/or electrical devices.
Technical experience, preferably in a regulated environment (FDA, ISO 13485 etc.) that includes engineering drawings and/or specification review experiences.
Ability to determine quick and efficient solutions to problems that may arise in the activities of inspection and/or repairs.
Strong interpersonal and communication skills, including written and verbal skills, and ability to effectively communicate technical issues to people with technical and non-technical backgrounds.
Inspection and technical repair experience in the medical device field is highly desired.
Must be fully bilingual in both English and Spanish
Some travel may be required.
Job Type: Full-time
Pay: $ $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Do you have inspection and technical repair experience in the medical device field?
Language:
- Spanish (Required)
Ability to Commute:
- Union City, CA Required)
Work Location: In person
Salary : $27