What are the responsibilities and job description for the Patient Coordinator / Front Desk Administrator position at Mizner Stem Institute?
Overview
As a Patient Coordinator / Front Desk Administrator, you’ll help patients navigate each visit with clear communication and organized, attentive service. You’ll manage front desk activities, coordinate medical scheduling, and support accurate records and billing workflows. Your impact: By keeping appointments, documentation, and patient information organized, you help patients and care teams move through clinic visits with greater clarity and continuity.
Responsibilities
- Welcome patients, manage check-in and check-out, answer calls, and provide professional phone communication and customer service.
- Schedule appointments, update medical records, and support electronic health records (EHR) management using EMR/EHR systems.
- Verify health insurance information; assist with medical billing, medical collection, and documentation review.
- Support care plans and health information management while following HIPAA (Health Insurance Portability and Accountability Act) and clinical confidentiality policies.
- Complete filing, typing, and other clerical and medical administrative support tasks.
Qualifications
- Medical office, clinic, dental clinic, front desk, receptionist, clerical, or administrative experience is helpful; patient service and office experience are valued.
- Familiarity with Epic, Meditech, Athenahealth, eClinicalWorks, or other electronic medical record (EMR) systems is preferred.
- Knowledge of medical terminology, health insurance, medical coding, CPT (Current Procedural Terminology), ICD-9 and ICD-10 (International Classification of Diseases), Medicare, and ICD coding is an asset.
- Strong computer skills, Microsoft Office proficiency, phone etiquette, and accurate typing; 10-key typing is helpful.
- Bilingual ability is a plus.
Pay: $20.69 - $28.74 per hour
Expected hours: 24.0 per week
Work Location: In person
Salary : $21 - $29