Racquet Shop Merchandiser/Coordinator

Join the team at Mizner Country Club, where our collaborative culture fosters a 'we over me' mindset. Here, teamwork, respect, and shared success are the foundation of everything we do. We believe in supporting one another, growing together, and celebrating our collective achievements. Whether you're just starting out or bringing years of experience, you'll find a welcoming environment where your contributions matter, your voice is heard, and your potential is nurtured. Be a part of something greater—be a part of Mizner.

This position should be knowledgeable about Tennis and Pickleball and reports directly to the Racquets Director. Oversee the day-to-day operations of the Racquet Pro Shop. Monday-Thursday 7:30 a.m.-5:00 p.m., Friday 7:30 a.m. -12:30 p.m., weekends and night events as needed.

The Racquet Shop Coordinator is responsible for overseeing the daily operations of the racquet shop while delivering exceptional service to members and guests. This role manages retail sales, merchandising, inventory control, purchasing merchandise for the shop, and administrative support for the racquets department. The coordinator ensures the shop environment is organized, welcoming, and aligned with the club’s standards of hospitality and professionalism while maintaining budget awareness and proper cost of goods (COGs).

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Member Service & Communication

• Provide outstanding service to members and guests in the racquet shop and throughout the racquet’s facility.
• Assist members with retail purchases including racquets, pickleball paddles, apparel, accessories, and equipment.
• Answer member inquiries regarding lessons, clinics, events, and court reservations.
• Assist with registration and communication for racquets programs, leagues, and special events.
• Maintain a welcoming and professional environment that reflects the club’s hospitality standards.

Retail, Purchasing & Merchandising

• Select and purchase merchandise for the racquet shop including apparel, equipment, and accessories.
• Work with vendors and suppliers to source products that meet the club’s standards and member preferences.
• Maintain proper merchandising and visual presentation of apparel and retail items.
• Ensure clothing and merchandise are properly displayed and organized by category and gender.
• Re-stock merchandise and maintain inventory levels.
• Process retail transactions and maintain accurate sales records.
• Receive and organize incoming merchandise shipments.
• Coordinate and manage ladies’ team uniforms, including ordering, sizing, distribution, and communication with team captains and members.
• Manage purchasing decisions with attention to departmental budgets and maintain appropriate retail margins and cost of goods (COGs).

Inventory & Administrative Duties

• Track and maintain accurate inventory levels for retail products.
• Process invoices and assist with coding and submitting invoices for approval.
• Maintain inventory of racquet shop supplies including towels, grips, strings, and accessories.
• Assist with reporting and sales tracking for the racquet shop.

Racquets Department Support

• Assist with preparation and coordination of racquets events and tournaments.
• Help create and distribute flyers, promotional materials, and program communications.
• Support the professional staff with administrative tasks related to clinics, leagues, and events.
• Maintain daily shop organization including stocking towels and ensuring shop cleanliness.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and depth perception.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Work hours are Monday-Thursday 7:30 a.m.-5:00 p.m., Friday 7:30 a.m. -12:30 p.m., The days and hours could change pending different events at the club. Needs to be flexible to work a few weekends when we are having an event, and some late nights for the same reason.

QUALIFICATIONS

· Retail buying or merchandise purchasing experience required.

· Previous retail or hospitality experience preferred.

· Strong customer service and communication skills.

· Highly organized with strong attention to detail.

· Ability to multitask in a fast-paced environment.

· Comfortable using point-of-sale and club management software systems.

· Knowledge or interest in racquet sports (tennis, pickleball, padel) preferred.