Customer Success Specialist

MityLite is an award-winning manufacturer of professionally designed, highly durable event furniture. Trusted worldwide, MityLite products are found primarily in banquet, meeting, and event venues in the hospitality, education, government, and church markets.

Due to internal promotion, we are currently seeking a full-time Customer Success Team Member to work with our sales team in our Orem, Utah office. The purpose of the Customer Success Team Member is to ensure an efficient flow of information between customers and sales representatives.

Duties and responsibilities

• Respond to all inquiries promptly
• Communicate with your in-office manager
• Maintain current customer database
• Work to support your assigned sales representatives to complete quotes, create invoices, and follow-up communication with customers/logistics/supply chain
• Complete customer warranty tickets
• Meet weekly/monthly/quarterly KPI metric expectations

Qualifications

The following are qualifications that are necessary for a person to be considered for this position.

• Excellent communication and active listening skills, both written and verbal
• Optimistic, positive personality
• Must be detailed-oriented, and able to multi-task while meeting deadlines
• Problem-solving skills
• Ambitious and motivated
• Excellent time management skills
• Ability to work independently or with others

Required Experience

• 2 years experience working as a Customer Support Representative
• Intermediate knowledge of Microsoft suite of products (including email, Word, Excel, PowerPoint, and internet search)

Additional Experience

Although not required for the position, those with experience in ERP programs, CRM software, Microsoft Dynamics 365, and Business Central are encouraged to outline this experience in their resume