What are the responsibilities and job description for the Product Specialist - Technical Support for Mitutoyo Products - 100% Company Training Provided position at Mitutoyo America?
Position Summary
We’re looking for a Product Specialist to help customers, distributors, and our internal teams understand and use Mitutoyo products. You’ll answer product questions, troubleshoot issues, provide training, and help keep product information accurate and up to date.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.
What You'll Do
- Provide technical support on Mitutoyo products such as micrometers, calipers, dial indicators, gauge blocks, CMMs, vision systems, and surface roughness testers, to customers, distributors, and sales staff.
- Assist customers and internal teams with product applications, troubleshooting, and selecting the correct Mitutoyo product for their needs.
- Review new products and engineering updates from Japan to confirm accuracy and stay current with the latest product advancements.
- Conduct training sessions for sales support teams on new and existing Mitutoyo products.
- Communicate with other departments to stay aligned on new product releases and product improvements.
- Review catalogs and bulletins for accuracy in technical specifications.
- Represent Mitutoyo America Corporation at trade shows as needed.
- Maintain reference libraries of product manuals and assist staff or customers in obtaining product documentation.
- Document and submit monthly activity reports.
- Attend sales and product training sessions as required.
- Create Knowledgebase articles and related documentation.
- Identify potential sales leads and forward them to the appropriate sales teams.
Skills You Need:
- Strong written and verbal communication skills
- Customer-focused mindset
- Solid technical understanding and problem-solving skills
- A commitment to high-quality work
Why Choose Mitutoyo:
Mitutoyo America Corporation is a leader in the field of precision measuring tools and instruments. We serve an important role in providing state-of-the-art measurement products to manufacturing companies throughout North America. We are the only full-line provider of Metrology solutions in North America that can satisfy every measurement challenge faced by our customers. Our benefits include:
- Competitive Salary package $62K - $65K
- Minimum 17 days PTO plus at least 10 paid holidays per year
- Shut down period at the end of the year
- Medical, Dental, Vision & Life Insurance
- STD, LTD, Employee Assistance Program
- 401(k) Plan plus company match
- Tuition Reimbursement
- Service Recognition
- Company Vacation House in Florida
- Supervisory Responsibilities: This role does not manage others
- Work Environment: Office setting.
Physical Demands: The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Position Type and Expected Hours of Work: This is a full-time position. Monday – Friday 8:30AM – 5:00PM with 1-hour unpaid lunch.
Travel: Travel as needed to support Field Service and Sales.
Qualifications: Four-year degree or equivalent education; Preferred: strong mechanical, electrical, math aptitude and computer skills. Mechanical engineering experience is helpful. The company will provide 100% training for this position.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reports to: GM Strategic Accounts & TSD
Internal job title for this position: Technical Support Specialist
Equal Opportunity Employer: Disability & Veteran Equal Opportunity Employer
Mitutoyo America Corporation is an Equal Opportunity Employer. It is our policy to judge employees on their individual merits, skills, abilities, performance, etc. The Company offers equal opportunities to all qualified applicants and employees without regard to race, religion, color, age, sex, national origin, veteran status, marital status, sexual orientation or disability in accordance with applicable federal and state laws. This policy applies to all areas of our employment relationship.
Salary : $62 - $65