What are the responsibilities and job description for the Field Service Supervisor - Aurora, IL position at Mitutoyo America Corporation?
Job Details
Description
Position Summary
In this role, you will manage Field Service Technicians within an assigned zone and provide high-level technical support—both remotely and on-site—for CMMs, Quick Vision systems, linear scales, and various precision measuring instruments. You will serve as a technical expert, coach, mentor, and problem solver, ensuring our customers receive exceptional service and support.
What You'll Do
Benefits
Mitutoyo America Corporation is a leader in the field of precision measuring tools and instruments. We serve an important role in providing state-of-the-art measurement products to manufacturing companies throughout North America. We are the only full-line provider of Metrology solutions in North America that can satisfy every measurement challenge faced by our customers. Our benefits include:
Work Environment: Office setting.
Physical Demands: This position operates in an office environment with occasional movement required to access equipment, files, and other materials.
Position Type and Expected Hours of Work: This is a full-time position. Monday – Friday 8:30 am 5:00 pm (with 1 hour unpaid lunch)
Travel: Up to 25% travel.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reports to: Field Service Manager
Equal Opportunity Employer
Mitutoyo America Corporation is an Equal Opportunity Employer. It is our policy to judge employees on their individual merits, skills, abilities, performance, etc. The Company offers equal opportunities to all qualified applicants and employees without regard to race, religion, color, age, sex, national origin, veteran status, marital status, sexual orientation or disability in accordance with applicable federal and state laws. This policy applies to all areas of our employment relationship.
Description
Position Summary
In this role, you will manage Field Service Technicians within an assigned zone and provide high-level technical support—both remotely and on-site—for CMMs, Quick Vision systems, linear scales, and various precision measuring instruments. You will serve as a technical expert, coach, mentor, and problem solver, ensuring our customers receive exceptional service and support.
What You'll Do
- Provide telephone and on-site technical support for installation, operation, repair, and calibration of CMMs, QV, form products, linear scales, and other precision instruments.
- Serve as the expert advisor to resolve complex or escalated technical issues.
- Direct and scheduled field staff in collaboration with schedulers to address high-priority customer needs.
- Recommend technical and non-technical training to enhance technician capabilities.
- Evaluate technical performance and customer satisfaction through ride-along, follow-up visits, and other assessment methods.
- Support the selling and servicing of service agreements to help generate service revenue.
- Analyze and forecast repair costs and coach technicians to improve cost efficiency.
- Collaborate with Sales, Order Processing, and Distribution Departments to coordinate future product deliveries.
- Work with the Technical Support Department to resolve hardware and software issues.
- Document and distribute new or updated technical support content.
- Train technicians, distributors, and customers as needed.
- Perform on-site service when required.
- Support quality system processes, audits, and documentation requirements.
- Maintain the gage calibration system.
- Business Acumen
- Team Building
- Innovation
- Results Driven
- Coaching & Development
Benefits
Mitutoyo America Corporation is a leader in the field of precision measuring tools and instruments. We serve an important role in providing state-of-the-art measurement products to manufacturing companies throughout North America. We are the only full-line provider of Metrology solutions in North America that can satisfy every measurement challenge faced by our customers. Our benefits include:
- Competitive Salary package $89K - $104K
- Minimum 17 days PTO plus at least 10 paid holidays per year
- Shut down period at the end of the year
- Medical, Dental, Vision & Life Insurance
- STD, LTD, Employee Assistance Program
- 401(k) Plan plus company match
- Tuition Reimbursement
- Service Recognition
- Company Vacation House in Florida
Work Environment: Office setting.
Physical Demands: This position operates in an office environment with occasional movement required to access equipment, files, and other materials.
Position Type and Expected Hours of Work: This is a full-time position. Monday – Friday 8:30 am 5:00 pm (with 1 hour unpaid lunch)
Travel: Up to 25% travel.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reports to: Field Service Manager
Equal Opportunity Employer
Mitutoyo America Corporation is an Equal Opportunity Employer. It is our policy to judge employees on their individual merits, skills, abilities, performance, etc. The Company offers equal opportunities to all qualified applicants and employees without regard to race, religion, color, age, sex, national origin, veteran status, marital status, sexual orientation or disability in accordance with applicable federal and state laws. This policy applies to all areas of our employment relationship.
Salary : $89,000 - $104,000