Front Desk

Company’s Overview

Mittleman Eye Center (MEC) is a comprehensive eye care practice serving the greater West Palm Beach and Jupiter communities. With over 50 years of experience in the field, we offer eye exams, consultations, optical and all general ophthalmology. We offer advanced cataract and refractive surgeries, glaucoma treatment, and retina. At Mittleman Eye, we exemplify the core values of Respect, Excellence, Consistency, Adaptability, Sustainability and Efficiency. We hold our employees to the highest standards of morals and character.

Job Description

We are looking for a responsible Front Desk Assistant to perform a variety of administrative, clerical tasks and customer service. This dedicated person will support the Operations Department with daily check-in and check-out patients while contributing to the high-standard customer-patient satisfaction experience we are proud to have in the community.

Duties & Responsibilities: Report to Operations Manager

• Welcome visitors with a friendly smile and check them in.
• Check patients out in a timely manner with a smile.
• Collect any balance necessary at check out for the practice.
• Schedule next appointments with patients and ensure they understand everything and have clear indication on follow-ups.
• Ensure patients are satisfied with the overall service and have no other questions or concerns before they leave the premises.
• Move patients to MDI drop box accordingly.
• Help customers find solutions to their questions or problems.
• Answer and dial phone calls to patients as needed.
• Organize and schedule appointments.
• Inform visitors of safety rules and practice as they are ready to leave.
• Manage Patient record including scanning and filing documents accurately and confidentially.
• Collaborate with other members of the department to ensure a smooth daily operation of the practice.

Qualifications:

• High school diploma or equivalent with at least 2 years of experience, preferably in healthcare practice.
• Associate degree with at least 1 year of experience in the healthcare industry.
• Proven experience in customer service or administrative role, preferably in healthcare setting.
• Proficiency in using electronic medical records systems and Microsoft office.
• Strong attention to detail and accuracy in handling sensitive patient information.

Benefits:

• Generous monthly benefit package
• Paid time off
• Paid holidays
• Discount on eye products and services

Professional skills:

• Ability to work under pressure and in a high-speed environment.
• Good written and verbal communication.
• Ability to multitask and well organized.
• Detail-oriented.
• Effective communication and team player.
• Action-oriented problem-solving.