What are the responsibilities and job description for the Field Support Engineer - Power Systems position at Mitsubishi Electric Power Products, Inc.?
Powering Service Excellence Through Technical Expertise!
MEPPI’s Service Center Division (SCD) is seeking a knowledgeable and detail-oriented Technical Support Specialist II to provide high-level technical support for assigned products and systems. In this role, you will analyze complex technical issues, support field investigations, develop documentation, manage incident tasks, and collaborate with engineering teams, service providers, and customers to elevate product reliability and customer satisfaction.
What You’ll Do
Deliver System-Level Technical Support: Provide technical support at the system and facility level for SCD products to MEPPI teams, authorized service providers (ASPs), and end users.
Manage Field Incidents: Track assigned field incident tasks through completion and ensure timely resolution.
Support RCA & QA Activities: Assist operating divisions with root cause analyses (RCA), quality assurance issues, and corrective action recommendations.
Analyze Technical Trends: Compile data, conduct analyses, and present findings on failure trends, escalated incidents, and opportunities for design improvements.
Develop Technical Documentation: Create, maintain, and distribute technical updates, troubleshooting guides, and support documents; ensure proper recordkeeping for quality system compliance.
Enhance Support Processes: Collaborate in the development and maintenance of technical support processes and procedures.
Support Remote Monitoring Systems: Provide technical support for remote monitoring software, including documentation updates, database maintenance, version control, vendor issue coordination, and customer assistance.
Act as Technical Liaison: Serve as a technical liaison with MEPPI expatriates and equipment divisions to resolve product issues.
Produce Technical Communications: Prepare letters, memos, emails, reports, and other written communications for internal and external distribution.
Perform Fieldwork & Testing: Conduct and assist with site testing, field troubleshooting, and technical presentations as required.
Support Division Goals: Promote SCD’s mission and professional image through cooperative and timely communication with internal departments, customers, and suppliers.
What You Bring
Education & Experience:
At MEPPI, you are part of a mission to deliver reliable, innovative, and high-quality power solutions. As a U.S. affiliate of Mitsubishi Electric, we combine global engineering leadership with local expertise to support critical infrastructure and customer success.
About Us
Mitsubishi Electric Power Products, Inc. is a leader in the power systems, rail transportation, and service solutions markets across North America. Joining MEPPI means contributing to a global team dedicated to powering the future with cutting-edge technology.
Equal Opportunity Employer
MEPPI is committed to creating an inclusive workplace. We welcome applicants from all backgrounds and ensure fair consideration for every candidate.
Notice to Agencies and Search Firms
MEPPI is not accepting unsolicited resumes from agencies or search firms for this job posting. Resumes submitted without a signed search agreement will become the property of MEPPI, and no fee will be paid if a candidate is hired as a result of an unsolicited referral.
MEPPI’s Service Center Division (SCD) is seeking a knowledgeable and detail-oriented Technical Support Specialist II to provide high-level technical support for assigned products and systems. In this role, you will analyze complex technical issues, support field investigations, develop documentation, manage incident tasks, and collaborate with engineering teams, service providers, and customers to elevate product reliability and customer satisfaction.
What You’ll Do
Deliver System-Level Technical Support: Provide technical support at the system and facility level for SCD products to MEPPI teams, authorized service providers (ASPs), and end users.
Manage Field Incidents: Track assigned field incident tasks through completion and ensure timely resolution.
Support RCA & QA Activities: Assist operating divisions with root cause analyses (RCA), quality assurance issues, and corrective action recommendations.
Analyze Technical Trends: Compile data, conduct analyses, and present findings on failure trends, escalated incidents, and opportunities for design improvements.
Develop Technical Documentation: Create, maintain, and distribute technical updates, troubleshooting guides, and support documents; ensure proper recordkeeping for quality system compliance.
Enhance Support Processes: Collaborate in the development and maintenance of technical support processes and procedures.
Support Remote Monitoring Systems: Provide technical support for remote monitoring software, including documentation updates, database maintenance, version control, vendor issue coordination, and customer assistance.
Act as Technical Liaison: Serve as a technical liaison with MEPPI expatriates and equipment divisions to resolve product issues.
Produce Technical Communications: Prepare letters, memos, emails, reports, and other written communications for internal and external distribution.
Perform Fieldwork & Testing: Conduct and assist with site testing, field troubleshooting, and technical presentations as required.
Support Division Goals: Promote SCD’s mission and professional image through cooperative and timely communication with internal departments, customers, and suppliers.
What You Bring
Education & Experience:
- Bachelor’s degree in a technical discipline
- 3–5 years of experience providing technical and/or field support for products or systems, or equivalent education and experience
- Intermediate knowledge of assigned products and remote monitoring technologies
- Advanced knowledge of field acceptance testing, test equipment, data analysis, test reporting, and safety requirements
- Familiarity with industry standards such as UL, NEC, and IEC
- Advanced analytical and problem-solving skills
- Strong interpersonal, communication, and presentation abilities
- Ability to support multiple stakeholders and work across cross-functional teams
- Advanced computer skills with MS Office, MRP/ERP systems, and technical reporting tools
- Comprehensive Health Coverage: MEPPI pays 90% of medical, dental, and vision plan costs.
- Retirement Plans: 401(k) with up to 4% company match.
- Generous Paid Time Off: Earn vacation after 90 days, plus 12 paid holidays each year.
- Career Development: Access to training programs and educational assistance to support ongoing professional growth.
- Exclusive Employee Perks: Profit sharing, 24/7 access to our fitness center in Warrendale, PA, and participation in MEPPI’s Wellness Program.
At MEPPI, you are part of a mission to deliver reliable, innovative, and high-quality power solutions. As a U.S. affiliate of Mitsubishi Electric, we combine global engineering leadership with local expertise to support critical infrastructure and customer success.
About Us
Mitsubishi Electric Power Products, Inc. is a leader in the power systems, rail transportation, and service solutions markets across North America. Joining MEPPI means contributing to a global team dedicated to powering the future with cutting-edge technology.
Equal Opportunity Employer
MEPPI is committed to creating an inclusive workplace. We welcome applicants from all backgrounds and ensure fair consideration for every candidate.
Notice to Agencies and Search Firms
MEPPI is not accepting unsolicited resumes from agencies or search firms for this job posting. Resumes submitted without a signed search agreement will become the property of MEPPI, and no fee will be paid if a candidate is hired as a result of an unsolicited referral.