What are the responsibilities and job description for the Field Service Technician II position at Mitsubishi Electric Power Products, Inc.?
Powering Innovation, Delivering Excellence: Leading the Future of Critical Power Solutions!
MEPPI’s Service Center Division (SCD) is seeking a skilled Field Service Technician – IT Cooling to provide service, troubleshooting, and repair for IT Cooling and electro-mechanical equipment. In this role, you’ll combine technical expertise with customer-facing service—performing installations, maintenance, and emergency support while ensuring reliable, high-quality performance of mission-critical cooling systems.
What You’ll Do:
- Deliver On-Site Expertise: Perform start-up services, preventative and remedial maintenance, field modifications, and testing of IT Cooling systems.
- Troubleshoot with Precision: Diagnose and repair refrigeration and electro-mechanical equipment using schematics, mechanical drawings, troubleshooting guides, and advanced test equipment.
- Master Refrigerant Systems: Handle refrigerant-related repairs, including leak detection, reclamation, evacuation, and charging of R410A.
- Tackle HVAC Challenges: Evaluate, troubleshoot, and repair HVAC electrical systems, controls, and related engineering products.
- Perform Refrigerant Tasks: Reclaim, measure, charge, pressure test, and evacuate HVAC units to keep systems running efficiently.
- Be the Customer’s Go-To Resource: Provide technical support to internal teams, third-party service organizations, and end users.
- Test & Inspect: Analyze returned products and components to identify defects or determine operational status.
- Stay Ready for Emergencies: Provide on-call field service and technical support to keep customer operations protected.
- Document Everything: Maintain accurate service records, prepare installation and testing reports, and ensure clear communication with customers.
- Support Projects: Assist with field service and installation support for power equipment projects when needed.
- Operate Professionally: Submit timely, accurate expense reports and uphold company policies while representing the Division positively with customers, suppliers, and internal teams.
What You Bring:
- Education & Experience: Associate’s degree in HVAC, Electrical, Electronics, or a related field, plus 2–5 years of hands-on experience troubleshooting and repairing HVAC systems—or equivalent education and experience.
- Technical Certification: EPA Section 608 certification required.
- HVAC Knowledge: Intermediate-level knowledge of HVAC systems, gained through experience or technical coursework.
- Technical Expertise: Advanced proficiency with mechanical and electronic test equipment; ability to read technical drawings, blueprints, schematics, and bills of material.
- Problem-Solving: Advanced analytical skills with the ability to troubleshoot complex system issues.
- Communication Skills: Strong interpersonal and customer-facing communication abilities to build trust and deliver solutions.
- Technology Proficiency: Intermediate computer skills, including Microsoft Office, timekeeping, and expense reporting systems.
What’s in It for You?
- Competitive Compensation: Salary based on experience, with opportunities for advancement.
- Comprehensive Health Coverage: MEPPI covers 90% of medical, dental, and vision premiums.
- Retirement Benefits: 401(k) plan with up to 4% company match.
- Work-Life Balance: Vacation begins accruing after 90 days, plus 12 paid holidays annually.
- Career Development: Access to training programs, certifications, and tuition assistance to keep your skills sharp.
- Employee Perks: Profit sharing and exclusive discounts on MEPPI products and services.
Why MEPPI?
At MEPPI, you’ll play a key role in keeping critical IT cooling systems operational for customers who depend on them every day. As a U.S. affiliate of Mitsubishi Electric, we’re a leader in energy and transportation solutions—and we’re committed to building a collaborative, innovative environment where your skills make a real impact.
About Us: Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems, rail transportation, and large visual display markets.
Equal Opportunity Employer: We welcome applicants from all backgrounds and are committed to fostering an inclusive workplace.
Notice to Agencies and Search Firms: MEPPI does not accept unsolicited resumes. Resumes submitted without a signed agreement will be considered company property.
Applicants are considered for all positions without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, ancestry, age, physical or mental disability or (as defined by applicable law) medical condition or genetic information, military or veteran status or any other legally protected status.
Notice to Agency and Search Firm Representatives: Mitsubishi Electric Power Products, Inc. is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Mitsubishi Electric Power Products, Inc. employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Mitsubishi Electric Power Products, Inc. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.
Job Type: Full-time
Pay: $35.00 - $40.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Remote
Salary : $35 - $40
