What are the responsibilities and job description for the Field Service Technician II - UPS position at Mitsubishi Electric Power Products, Inc.?
Mitsubishi Electric Power Products, Inc. (MEPPI) is seeking an experienced Field Service Technician II – UPS to support mission-critical power protection systems throughout the assigned territory. This role is responsible for providing startup, maintenance, troubleshooting, repair, and emergency technical support for single- and three-phase uninterruptible power supply (UPS) systems and related power quality equipment.
This position is ideal for a hands-on technician with strong electrical and electronic troubleshooting skills, experience servicing complex power systems, and a commitment to delivering exceptional customer support in mission-critical environments.
What You'll Do
Field Service & Technical Support
Education & Experience
At MEPPI, you'll help keep critical facilities operating reliably through advanced power protection technologies and industry-leading service support. As a U.S. affiliate of Mitsubishi Electric, we combine global technology expertise with local service excellence to support data centers, industrial facilities, and mission-critical operations throughout North America.
If you're passionate about electrical systems, solving complex technical challenges, and ensuring the reliability of critical power infrastructure, we'd love to hear from you.
Equal Opportunity Employer
MEPPI welcomes applicants from all backgrounds and is committed to fostering an inclusive workplace.
Notice to Agencies and Search Firms
MEPPI does not accept unsolicited resumes from agencies or search firms. Any resumes submitted without a signed agreement will become the property of MEPPI.
This position is ideal for a hands-on technician with strong electrical and electronic troubleshooting skills, experience servicing complex power systems, and a commitment to delivering exceptional customer support in mission-critical environments.
What You'll Do
Field Service & Technical Support
- Perform startup, commissioning, preventative maintenance, corrective maintenance, field modifications, and testing of UPS systems, power quality products, and related equipment.
- Diagnose and repair electrical, electronic, and electro-mechanical issues within UPS systems and associated peripherals.
- Troubleshoot UPS systems to the circuit board level, utilizing schematics, wiring diagrams, technical documentation, and diagnostic equipment.
- Inspect, test, and evaluate failed products, components, and systems to identify defects and determine operational status.
- Identify and resolve routine equipment failures independently and escalate complex or non-routine issues to the appropriate supervisor.
- Provide emergency technical support and field service through participation in an on-call rotation schedule.
- Serve as a technical resource for internal and external customers, including end users, contractors, and third-party service organizations.
- Coordinate service activities with customers to ensure efficient execution and minimize operational disruptions.
- Identify equipment issues and recommend appropriate repairs, upgrades, and preventative maintenance solutions to improve system performance and reliability.
- Work with customers to identify long-term maintenance needs, including battery upgrades and other power protection improvements.
- Provide technical guidance and support to customers and internal teams regarding UPS equipment operation, maintenance, and troubleshooting.
- Maintain accurate service records and documentation of inspections, maintenance, troubleshooting, and repairs.
- Prepare detailed technical reports documenting equipment failures, diagnostic findings, corrective actions, and recommendations for UPS and energy storage equipment.
- Submit timely and accurate expense reports in accordance with company policies.
- Ensure service documentation is complete, accurate, and submitted within established timelines.
- Perform all work in accordance with MEPPI safety requirements, applicable electrical safety standards, and industry best practices.
- Follow established safety procedures when working with electrical equipment, high-voltage systems, and energy storage components.
- Promote a culture of safety, quality, professionalism, and customer satisfaction.
- Represent MEPPI professionally while maintaining strong relationships with customers and stakeholders.
- Collaborate with engineering, service, operations, and sales teams to resolve technical issues and improve product performance.
- Participate in project meetings and coordinate service activities with other departments as needed.
- Support field modifications, equipment upgrades, and initiatives to improve system reliability.
- Share technical knowledge and provide troubleshooting guidance to less experienced technicians.
- Recommend product and service improvements based on field observations and customer needs.
Education & Experience
- Associate degree in Electrical Technology, Electronics, or a related technical discipline, with equivalent education and experience considered.
- Approximately 4 years of experience troubleshooting, maintaining, and repairing electrical, electronic, or electro-mechanical equipment.
- Experience servicing uninterruptible power supply (UPS) systems, power quality equipment, or related electrical systems.
- Familiarity with electrical equipment commonly used in data centers and other mission-critical facilities is preferred.
- OSHA-10 Construction certification.
- NFPA 70E certification.
- Strong technical knowledge of UPS products, power quality systems, and associated peripherals.
- Advanced troubleshooting skills with the ability to diagnose and repair complex electrical and electronic systems to the circuit board level.
- Proficiency in operating electrical and electronic test equipment, collecting diagnostic data, and documenting test results.
- Ability to read and interpret detailed equipment schematics, electrical diagrams, and facility one-line drawings.
- Basic knowledge of communication and networking protocols used in power protection systems.
- Strong analytical and problem-solving skills, with the ability to independently diagnose equipment failures and determine appropriate corrective actions.
- Excellent interpersonal, communication, and presentation skills, with the ability to work effectively with customers, colleagues, and suppliers.
- Proficiency in Microsoft Office applications and computerized service reporting or business systems.
- Valid driver's license and ability to travel extensively throughout the assigned territory.
- Comprehensive Health Coverage: Company-sponsored medical, dental, and vision plans with low employee premiums.
- Retirement Plans: 401(k) with company match up to 4%.
- Generous Paid Time Off: Vacation accrual after 90 days plus 12 paid holidays.
- Career Development: Training programs and educational assistance.
- Employee Perks: Profit sharing, wellness programs, and employee discount opportunities.
At MEPPI, you'll help keep critical facilities operating reliably through advanced power protection technologies and industry-leading service support. As a U.S. affiliate of Mitsubishi Electric, we combine global technology expertise with local service excellence to support data centers, industrial facilities, and mission-critical operations throughout North America.
If you're passionate about electrical systems, solving complex technical challenges, and ensuring the reliability of critical power infrastructure, we'd love to hear from you.
Equal Opportunity Employer
MEPPI welcomes applicants from all backgrounds and is committed to fostering an inclusive workplace.
Notice to Agencies and Search Firms
MEPPI does not accept unsolicited resumes from agencies or search firms. Any resumes submitted without a signed agreement will become the property of MEPPI.