What are the responsibilities and job description for the Field Service Technician II - Phoenix, AZ position at Mitsubishi Electric Power Products, Inc.?
Powering Innovation, Delivering Excellence: Leading the Future of Critical Power Solutions!
MEPPI’s Service Center Division (SCD) is seeking a Field Service Technician II to perform comprehensive service support activities for single and three-phase Uninterruptible Power Supplies (UPS) and peripherals. This role involves troubleshooting, repairs, and scheduled technical service to ensure our customers receive reliable, world-class support.
What You’ll Do:
Deliver On-Site Support: Perform start-up services, preventative and remedial maintenance, field modifications, and testing of power quality products.
Be the Go-To Expert: Provide technical support to internal and external customers, including third-party service organizations and end users.
Diagnose and Document: Inspect, test, and document failed products, components, and systems prior to their return to the factory, detailing defects and operational status.
Stay Ready for Emergencies: Schedule and provide on-call emergency technical support and field service.
Collaborate and Innovate: Partner with other MEPPI departments to identify solutions that improve performance and protection.
Stay Engaged: Attend daily project meetings and contribute to team problem-solving.
Master the Details: Identify, evaluate, and repair routine product failures; escalate non-routine issues to leadership as needed.
Advocate for Upgrades: Recommend service product offerings, such as battery upgrades, to support customers’ long-term maintenance goals.
Troubleshoot with Precision: Resolve malfunctions to a board level in UPS systems with minimal guidance.
Create Clear Records: Maintain service records and produce detailed documentation on the analysis, repair, and inspection of UPS and energy storage equipment.
Mentor Future Talent: Guide less experienced technicians on troubleshooting and system failures.
Stay Professional: Submit accurate expense reports in accordance with company policies.
What You Bring:
Education: Associate degree in Electrical, Electronics, or related technical field, with 4 years of experience in troubleshooting and repairing technical, electrical, or electronic products—or equivalent education and experience.
Technical Expertise: Intermediate knowledge of UPS products, services, and peripherals, including electrical equipment commonly used in data centers.
Hands-On Skills: Advanced knowledge and proficiency with mechanical and electronic test equipment, including operation, data collection, and reporting.
Analytical Skills: Advanced analytical and problem-solving abilities to diagnose and resolve complex issues.
Certifications: OSHA-10 Construction and NFPA-70E certification.
Communication: Advanced interpersonal, communication, and presentation skills to effectively collaborate with customers, employees, and suppliers.
Technical Knowledge: Ability to read and interpret detailed equipment schematics and facility one-line drawings; basic knowledge of communication and networking protocols.
Technology Proficiency: Advanced computer skills with emphasis on Microsoft Office products and MRP/ERP systems.
What’s in It for You?
Comprehensive Health Coverage: MEPPI covers 90% of the cost for medical, dental, and vision plans.
Retirement Security: 401(k) plan with company match up to 4%.
Generous Paid Time Off: Vacation eligibility after 90 days, plus 12 paid holidays annually.
Career Development: Training programs and educational assistance to help you advance your career.
Exclusive Employee Perks: Profit sharing and employee discounts on MEPPI products and services.
Why MEPPI?
At MEPPI, you’re not just another technician—you’re a vital part of our mission to provide reliable, innovative power solutions. As a U.S. affiliate of Mitsubishi Electric, we’ve been solving critical facility challenges since 1985. Join us in building the future of critical infrastructure with a team that values your expertise and ideas.
Equal Opportunity Employer: MEPPI is committed to creating an inclusive workplace and welcomes applicants from all backgrounds.
Notice to Agencies and Search Firms: MEPPI does not accept unsolicited resumes from agencies or search firms. Any resumes submitted without a signed agreement become the property of MEPPI.