What are the responsibilities and job description for the People Operations Generalist position at Miter?
A Better Built World
At Miter, we’re on a mission to help construction contractors build with confidence. If we’re successful, we’ll make it easier and faster to build critical physical infrastructure - roads, bridges, utilities, data centers, housing, etc.
For decades, construction and field services contractors have had to run their businesses on outdated software: clunky, on-premise systems created in the 1980s and 1990s.
That’s where Miter comes in. We’re using AI and embedded payments to rebuild the core HR, finance, and operations systems that underpin our physical economy. Using Miter, contractors like Marathon Electrical, W.J. O’Neil, and Truebeck Construction are building stronger teams, controlling job costs, and accelerating jobsite execution.
This idea is resonating. Since we launched in 2022, we’ve grown to thousands of customers and tens of millions in ARR, making us one of the fastest growing vertical software companies ever. To double-down on our momentum, we’ve raised $50M from top investors (Bessemer, Coatue, and Battery) who share our belief that we’re just getting started.
Hybrid vs. Remote Approach:
We believe the magic of Miter comes from working side by side. We also believe in work flexibility. For roles that are listed as hybrid, our approach is 3 days a week in the office giving us the chance to connect, brainstorm, and build stronger relationships. If you live within a reasonable commute to either our New York City or San Francisco offices, we ask that you work in our hybrid approach.
Otherwise, for roles listed as remote or in other cities where we don't have an office location, there is no requirement to work in our hybrid approach. We do travel a few times a year for onboarding, company wide, and team specific offsites!
About the Team & How We Work:
Miter is scaling fast! From ~100 team members today to several hundred over the next 18–24 months. With that growth comes real complexity: new managers, evolving org design, multi-state compliance, and people programs that need to grow up quickly without slowing us down.
The People team sits at the center of this evolution. We’re small, hands-on, and high-impact. This role will report to our Head of People and partner closely with the Talent Acquisition team. You’ll also work daily with first-time and experienced managers across the company to help them lead more consistently.
As our People Operations Generalist, you’ll help us move from scrappy startup practices to intentional, scalable people systems that enable performance, reinforce culture, and support business goals, without losing the speed and heart that got us here.
What You’ll Do:
Build & Scale Core People Programs
Experience
Miter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Compensation Range: $120K - $150K
At Miter, we’re on a mission to help construction contractors build with confidence. If we’re successful, we’ll make it easier and faster to build critical physical infrastructure - roads, bridges, utilities, data centers, housing, etc.
For decades, construction and field services contractors have had to run their businesses on outdated software: clunky, on-premise systems created in the 1980s and 1990s.
That’s where Miter comes in. We’re using AI and embedded payments to rebuild the core HR, finance, and operations systems that underpin our physical economy. Using Miter, contractors like Marathon Electrical, W.J. O’Neil, and Truebeck Construction are building stronger teams, controlling job costs, and accelerating jobsite execution.
This idea is resonating. Since we launched in 2022, we’ve grown to thousands of customers and tens of millions in ARR, making us one of the fastest growing vertical software companies ever. To double-down on our momentum, we’ve raised $50M from top investors (Bessemer, Coatue, and Battery) who share our belief that we’re just getting started.
Hybrid vs. Remote Approach:
We believe the magic of Miter comes from working side by side. We also believe in work flexibility. For roles that are listed as hybrid, our approach is 3 days a week in the office giving us the chance to connect, brainstorm, and build stronger relationships. If you live within a reasonable commute to either our New York City or San Francisco offices, we ask that you work in our hybrid approach.
Otherwise, for roles listed as remote or in other cities where we don't have an office location, there is no requirement to work in our hybrid approach. We do travel a few times a year for onboarding, company wide, and team specific offsites!
About the Team & How We Work:
Miter is scaling fast! From ~100 team members today to several hundred over the next 18–24 months. With that growth comes real complexity: new managers, evolving org design, multi-state compliance, and people programs that need to grow up quickly without slowing us down.
The People team sits at the center of this evolution. We’re small, hands-on, and high-impact. This role will report to our Head of People and partner closely with the Talent Acquisition team. You’ll also work daily with first-time and experienced managers across the company to help them lead more consistently.
As our People Operations Generalist, you’ll help us move from scrappy startup practices to intentional, scalable people systems that enable performance, reinforce culture, and support business goals, without losing the speed and heart that got us here.
What You’ll Do:
Build & Scale Core People Programs
- Stand up and evolve key programs across onboarding, performance management, engagement, and day-to-day People Ops.
- Help evolve Miter from “early startup” systems to scalable, repeatable people operations processes.
- Create clear documentation, playbooks, and operating cadence as we grow.
- Serve as a trusted advisor on employee relations, manager coaching, and policy interpretation.
- Partner with leaders on workforce planning, performance conversations, engagement, and change management.
- Support and coach first-time managers through tricky people situations with confidence and care.
- Run core operational processes end-to-end: onboarding, off-boarding, benefits changes, HRIS updates, job/comp changes, leave management, and compliance tasks.
- Be a highly visible, trusted point of contact for employees navigating questions or challenges.
- Ensure smooth coordination between People Ops, TA, and leadership as employees move through the lifecycle.
- Track and monitor key metrics: engagement scores, attrition, performance participation, onboarding experience, and more.
- Help the team move from anecdotal insight to data-backed people strategy.
- Contribute to building baseline metrics and defining what “great” looks like as Miter scales.
- Help reinforce Miter’s culture through consistent, fair, and human people practices.
- Partner on internal communications, engagement initiatives, and culture-building efforts.
- Ensure the employee experience feels thoughtful, equitable, and aligned with our values.
Experience
- 3–5 years in People Operations, HR Generalist, or HRBP roles at a high-growth startup or scaling tech company.
- Hands-on experience building and operationalizing people programs (performance, engagement, onboarding, compliance).
- Experience supporting employees and managers across different levels and functions.
- Strong advisor and relationship builder; you earn trust quickly and maintain it.
- Confident handling employee relations issues with discretion, empathy, and sound judgment.
- Comfortable working across HR systems and tools; able to pick up new tools quickly.
- Data-informed mindset with comfort in Excel / light analysis. You can analyze trends, not just react to them.
- Clear, empathetic communicator who can explain complex or sensitive topics simply and calmly.
- Comfortable with ambiguity, change, and speed; you bring structure without bureaucracy.
- Recruiter Screen
- Hiring Manager Interview
- Case Study Presentation
- Team One on One Conversations
- Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages.
- Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs.
- 401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
- Unlimited PTO: Take the time you need to recharge and be your best self.
- Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
- Learning & Development: We offer every employee an annual educational allowance to explore external professional development.
- Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
- Community: Multiple company-wide and team-specific offsites per year.
Miter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Compensation Range: $120K - $150K
Salary : $120,000 - $150,000
