Field Service Tech III

Job Description

🛠️ Window & Door Field Service Technician III

🏢 Milgard Windows & Doors (Part of MITER Brands)

📍 Location: Tri‑Cities, WA

💲 Compensation: $32.15 – $34.70 per hour

🕖 Schedule: Monday–Friday, starting at 7:00 a.m.

🚗 Travel: Overnight travel approximately twice per month (up to three days per trip, based on service volume)

The Field Service Technician III is a senior‑level, customer‑facing role responsible for performing complex warranty and non‑warranty service and repairs on Milgard windows and doors in residential homes throughout an assigned territory.

This role requires strong technical expertise, independent problem‑solving, and the ability to accurately diagnose issues, determine warranty applicability, and clearly communicate findings to both customers and internal partners. As a Level III technician, this position serves as a trusted expert in the field and may handle escalated or more technically challenging service needs.

Why Milgard / MITER Brands

Milgard, part of MITER Brands, is a leading manufacturer of windows and doors with a long‑standing reputation for quality, craftsmanship, and customer satisfaction. We offer stable work, competitive pay, strong support from our internal teams, and the opportunity to work independently while making a direct impact on our customers’ homes and experiences.

Key Responsibilities

• Perform advanced warranty and non‑warranty service and repairs at customer homes, including:
• Adjusting components and hardware
• Replacing parts and materials
• Conducting water tests and measurements
• Diagnosing installation, product, or performance issues
• Accurately document all work performed, findings, and resolutions in work orders and service systems
• Review work orders prior to service to ensure accuracy and readiness
• Determine warranty status and clearly explain findings and next steps to customers and supervisors
• Requisition necessary parts and materials from internal suppliers to complete field work efficiently
• Travel to service locations based on pre‑scheduled appointments within the assigned territory
• Operate independently in the field while maintaining high standards of quality, safety, and customer service
• Represent Milgard professionally and demonstrate the company’s Core Values in all customer and business interactions
• Adhere to all safety policies and procedures, including the proper use of required Personal Protective Equipment (PPE)
  

Qualifications & Experience

• Prior window, door, or glass service experience strongly preferred
• Required: Previous construction or related trade experience
• Strong mechanical aptitude and hands‑on troubleshooting skills
• Ability to work independently and make sound judgment decisions in the field
• Clean Department of Motor Vehicles (DMV) driving record
• Ability to lift and carry up to 50 pounds and work from ladders as needed
• Company‑provided service truck must be parked at the technician’s residence daily
  
  

What We Offer

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO) and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic
  
  

MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.