Customer Care Coor II

Job Description

Customer Service Representative

PGT Industries – A MITER Brands™ Company

📍 Venice, FL

🕘 Day Shift | Monday–Friday | 7:30 AM – 4:00 PM

💰 $19.00 – $22.00 per hour

Be the Voice That Makes the Difference

PGT Industries, a proud member of MITER Brands™, is seeking a Customer Service Representative to join our Venice, FL team. In this role, you’ll be a key point of contact for our customers—helping resolve warranty and non‑warranty issues, coordinating with internal teams, and ensuring every customer receives timely, accurate, and professional support.

If you enjoy helping people, solving problems, and working in a collaborative environment, this is a great opportunity to grow your customer service career with a well‑established manufacturing leader.

What You’ll Do

• Serve as the primary contact for customers within assigned accounts, handling both warranty and non‑warranty inquiries
• Answer incoming calls, respond to questions, and process requests accurately and efficiently
• Coordinate with internal partners including Field Service, Sales, Plant Management, and Engineering to resolve order or product issues
• Follow up with customers to ensure concerns are resolved and expectations are met
• Process payment transactions with professionalism and confidentiality
• Manage clerical and administrative tasks that support customer service operations
• Expedite special requests to meet customer deadlines
• Maintain a positive, flexible, and solution‑oriented approach when handling challenging situations
  
  

What We’re Looking For

• High school diploma or equivalent
• Strong phone presence with excellent listening and communication skills
• Ability to manage a multi‑line phone system
• 2–3 years of customer service or call‑center experience preferred
• Detail‑oriented with strong organizational skills
• Proficiency in Microsoft Word and Excel
• Salesforce experience preferred, but not required
  
  

Why Join PGT Industries / MITER Brands™

• Consistent day‑shift schedule (no nights or weekends)
• Work with a respected, industry‑leading brand
• Collaborative, team‑oriented environment
• Opportunity to build long‑term skills in customer service and cross‑functional support
• Be part of a company that values quality, accountability, and customer satisfaction
  
  

What We Offer

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO) and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic
  
  

MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.