Customer Service

Mitchell Tees, an industry leader in customized swag, signs and sports, is hiring for a Customer Service role. As one of the faces of our company, Customer Service positions are critical to our daily operations, long term growth and are a driving force behind our continued success. This is a full time, 40 hour per week position.

What’s in it for you:

• Become a member of our professional and knowledgeable team.
• Garner experience in customer service, sales/marketing and daily operations.
• Growth and development opportunities.
• Receive an inside look at how a successful small business operates.
• Direct access to the leadership of the business.

Why the Customer Service role is critical to our organization:

• They are one of the faces of our organization.
• They are the first layer in providing service and products that exceed our customer’s expectations.
• They provide direct communication with existing and prospective customers, as well as client feedback to the business.

Responsibilities of the Customer Service role:

• Interact with customers over the phone, via email, and in person.
• Provide a strong first impression to our current and prospective customers.
• Ensure prospects and customers alike are receiving information quickly and efficiently.
• Collaborate with other team members on customer artwork and design needs.
• Collaborate with the production and graphic teams to relay the customer’s expectations and ensure their brand standards are being met.
• Manage jobs from initial contact to completion.
• Track customer interactions, post call notes, and updating sales process stages in CRM.
• Work within our production software to write accurate quotes.
• Recommends products and decoration methods based on the individual customer needs.
• Understanding and recommending new product and decoration trends.
• Following our sales process and deliver consistent and branded sales messaging.
• Follow our values and be a trusted member of our team.
• Growing relationships with our current customers.
• Being knowledgeable about our industry and the products/services sold by our company and our partner vendors.

Desired Skills & Experience:

• 1-2 years of experience in a customer service role.
• Outstanding communication skills (face-to-face, email and phone).
• A dedication to providing the highest level of customer service possible.
• Detail oriented and able to complete tasks with minimal oversight.
• Self Motivated.
• Proficient with sales technology tools.

Benefits of working at Mitchell Tees:

• Monday through Friday schedule; no weekends.
• Paid holidays.
• Paid PTO (Vacation & Sick Time).
• 401k with company match.
• EAF (Employee Assistance Fund).
• Employee discount.
• Fun, energetic and lively work environment.
• Opportunities to work with a wide range of customers, vendors, products and services.
• Growth and advancement opportunities.

Compensation:

• $18 - $20 per hour, based on experience.

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Employee assistance program
• Employee discount
• Paid time off

Work Location: In person

Salary : $18 - $20