Director of Hispanic Client Relations & Marketing(Bilingual - Spanish)

About UsWe are a respected plaintiffs’ personal injury law firm dedicated to fighting for injured clients and delivering exceptional results. Our firm is expanding its outreach within the Spanish-speaking community and is seeking a dynamic, bilingual professional to serve as the face of our firm for client intake, community engagement, and marketing initiatives.This is a high-impact, client-facing role for someone who is personable, organized, and passionate about helping people.Position OverviewThe Director of Hispanic Client Relations & Marketing will serve as a key liaison between the firm and our Spanish-speaking clients and community. This role combines new client intake, community outreach, brand representation, and client testimonial coordination.You will be responsible for building trust with clients, helping convert new leads into signed cases, and helping showcase real client experiences through video testimonials and social media content.Key ResponsibilitiesClient Intake & Case OnboardingHandle Spanish-speaking client inquiries by phone, online, and in personConduct initial intake interviews and gather case informationAssist potential clients through the retainer and onboarding processFollow up with leads and help convert inquiries into signed clientsCoordinate with attorneys and case staff to ensure smooth transitionsClient Experience & TestimonialsBuild strong relationships with ongoing clientsCoordinate and film client testimonial videos and reviewsObtain proper authorizations and releasesHelp clients feel comfortable sharing their storiesCommunity Outreach & Brand RepresentationRepresent the firm at community events and outreach initiativesDevelop relationships within the Spanish-speaking communityServe as a professional and compassionate ambassador of the firmHelp expand referral networks and local visibilityMarketing SupportAssist in creating Spanish-language marketing contentCollaborate with the marketing team on social media and video initiativesHelp identify client success stories and marketing opportunitiesEncourage satisfied clients to provide reviews and referralsQualificationsFluent in Spanish and English (written and spoken)Strong interpersonal and communication skillsComfortable speaking on camera and interacting with clientsHighly organized with strong follow-throughExperience in client services, intake, sales, marketing, or community outreach preferredExperience in personal injury law or legal intake is a strong plusProfessional, energetic, and empathetic persona

Salary : $65,000 - $75,000