What are the responsibilities and job description for the HR Technology Support Analyst position at Mitchell Martin, Inc.?
Title: HR Technology Support Analyst
Location: Vienna,VA
Employment Type: Contract
Compensation:
Pay Range: $33.00-$38.00 Per HR
Description
We are looking for a Technology Support Analyst to join our team in a contract role for 6 months.
This position is based in the regional area of Vienna, VA, and requires on-site presence 3 days a week or can be fully remote.
The role involves providing frontline support for enterprise human resources systems and business applications, focusing on production support, issue triage, and coordination of standard support activities.
Experience with generic enterprise resource planning and service management systems is essential.
Key Responsibilities
Serve as the initial contact for technology-related support requests and incidents.
Manage request intake, perform triage, and ensure accurate documentation of tickets.
Monitor support channels to ensure timely responses.
Resolve low-risk, repeatable issues using established procedures.
Coordinate routine system updates and maintain a release calendar.
Qualifications
3-5 years of operational support experience in a production environment.
Familiarity with incident and request management concepts.
Basic understanding of ticketing systems like service management platforms.
Strong organizational and prioritization skills.
Excellent communication and customer service skills.
Core Technologies
Enterprise Resource Planning Systems | Service Management Platforms
Contact Authorization:
By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here
Benefits:
Learn more about our benefits offerings here
Onboarding Expectations:
Learn more about our Onboarding Process here
EEO Statement:
Learn more about our EEO policy here
Location: Vienna,VA
Employment Type: Contract
Compensation:
Pay Range: $33.00-$38.00 Per HR
Description
We are looking for a Technology Support Analyst to join our team in a contract role for 6 months.
This position is based in the regional area of Vienna, VA, and requires on-site presence 3 days a week or can be fully remote.
The role involves providing frontline support for enterprise human resources systems and business applications, focusing on production support, issue triage, and coordination of standard support activities.
Experience with generic enterprise resource planning and service management systems is essential.
Key Responsibilities
Serve as the initial contact for technology-related support requests and incidents.
Manage request intake, perform triage, and ensure accurate documentation of tickets.
Monitor support channels to ensure timely responses.
Resolve low-risk, repeatable issues using established procedures.
Coordinate routine system updates and maintain a release calendar.
Qualifications
3-5 years of operational support experience in a production environment.
Familiarity with incident and request management concepts.
Basic understanding of ticketing systems like service management platforms.
Strong organizational and prioritization skills.
Excellent communication and customer service skills.
Core Technologies
Enterprise Resource Planning Systems | Service Management Platforms
Contact Authorization:
By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here
Benefits:
Learn more about our benefits offerings here
Onboarding Expectations:
Learn more about our Onboarding Process here
EEO Statement:
Learn more about our EEO policy here
Salary : $33 - $38