Branch Manager

TITLE: Branch Manager

DEPARTMENT: Operations

FLSA: Salary (Exempt)

POSITION LEVEL: Manager

Position Objective:

The Branch Manager is responsible for the administration of branch level operations, including providing overarching leadership, coaching, guidance, management, safety compliance and direction for the operations team. This position reports to the Regional Branch Manager.

Supervisory Responsibilities:

Supervise all branch staff including inside sales, operations, customer support, delivery, and warehouse positions.

Essential Functions:

• Responsible for overseeing all branch operations with accountability for financial performance
• Communicate with various levels of management and customers to ensure that customer expectations are met, and issues are resolved
• Balance the day-to-day business needs while maintaining communication with other business units and customers
• Clarify plans, goals and objectives through team meetings and or written communications
• Demonstrate decision-making skills and ability to adapt to changing demands
• Communicate company strategic plans, manufacturing plans, goals, and objectives with team members
• Provide input of ideas for continual process improvements as well as implementation of new processes
• Lead as an enthusiastic role model to create a positive work environment
• Actively ensure and foster a culture of safety, always adhering to safety standards and regulations
• Consistently exceed customer expectations for product delivery and quality
• Monitor all expenses and on-time delivery performance metrics for branch
• Manage inventory levels working closely with sales, purchasing and supply chain teams as necessary
• Maintain a clean and organized work environment
• Coach, council, and train staff to meet desired performance standards
• Performs other duties as required or assigned, which are reasonably within the scope of the duties in this job classification

Experience Required:

• 3-5 years of relevant leadership experience in a distribution or manufacturing environment
• Experience with enterprise applications including CRM and ERP solutions
• Proficient in Microsoft Office Suite

Competencies Required:

• Collaborative Leadership: Generates cooperation among one’s peers in leadership to achieve a collective outcome; foster the development of a common vision and fully participates in creating a unified team to achieve results.
• Change Leadership: Communicates a compelling vision and need for change within one’s department to generate excitement, enthusiasm, and commitment to the process / vendor / customer
• Coaching and Development: direct responsibility for teams in developing knowledge, skills, and abilities in the interest of performance improvement and employee’s career development.

• Analytical, forward, conceptual, and strategic thinking.
• Initiative: takes ownership of work, doing what is needed without being asked, following through
• Decision making: Guides choices and takes responsibility for them

Education Required:

• High school diploma or equivalent required
• Bachelor’s degree in business administration, management or a similar field strongly preferred

Physical Requirements:

• Ability to remain at a stationary position 50% of the time
• Ability to occasionally lift office products and supplies weighing up to 20 pounds

Work Environment:

• Ability to remain at a stationary position 50% of the time
• This position requires onsite attendance and is not eligible for telework

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Mitchell Lewis & Staver provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training