What are the responsibilities and job description for the Technology Support Specialist position at Mitchell Hamline School of Law?
The Technology Support Specialist provides technical support to students, faculty, and staff at Mitchell Hamline School of Law. The position troubleshoots hardware, software, connectivity, and other technology issues; installs and maintains computers and related equipment; and supports technology used in classrooms and shared spaces. Working collaboratively with Information Technology Services colleagues, the Specialist helps ensure reliable access to the technology needed for teaching, learning, and daily operations.
Essential Duties And Responsibilities Technical Support
Essential Duties And Responsibilities Technical Support
- Provide timely, effective technical assistance to students, faculty, and staff with computer hardware, software, peripherals, and related technology issues.
- Diagnose and resolve routine workstation, application, connectivity, printing, and account access problems.
- Respond to support requests in person, remotely, and through established service channels.
- Troubleshoot issues, communicate solutions, and escalate complex technical problems to appropriate IT personnel.
- Document service requests, troubleshooting steps, and resolutions in the School's support system.
- Provide basic guidance to users on the operation of supported hardware and software.
- Install, configure, maintain, and troubleshoot computers, operating systems, application software, and peripherals.
- Support computers and technology equipment in, the library, clinics, and other shared campus locations.
- Assist with the preparation, deployment, replacement, and maintenance of computers and related equipment.
- Perform routine software installations, updates, and maintenance in accordance with established IT procedures.
- Identify recurring hardware or software issues and coordinate resolutions with other IT staff.
- Assist with technical support for classroom and multimedia equipment, coordinating with Academic Technology staff as needed.
- Support routine technology setup and troubleshooting for School activities and events.
- Assist with equipment inventories, technology deployments, and departmental projects.
- Follow established IT security practices and procedures when handling School equipment, accounts, and information.
- Collaborate with other IT staff to maintain consistent service and resolve issues affecting users.
- Assist with larger hardware and software deployment projects.
- Provide supplemental technical support during periods of increased demand or staff absences.
- Participate in testing new hardware, software, or technology solutions as assigned.
- Perform other related duties as assigned.
Salary : $24 - $28