What are the responsibilities and job description for the Store Director position at Mitchell Grocery Corporation?
Job Title: Director of Store Operations
Company:
Mitchell Grocery Corporation
Employment Type:
Full-Time
Compensation:
Competitive; Depending on experience
Position Summary
Mitchell Grocery is a fast-growing retail supermarket chain seeking an experienced and results-driven
Director of Store Operations
. This leadership role is responsible for overseeing daily store operations, driving operational excellence, and ensuring a consistently positive customer experience. The Director of Store Operations will lead store teams, implement performance strategies, and collaborate closely with corporate leadership to support growth, profitability, and brand standards.
Supervisory Responsibilities
- Oversee the daily workflow of the store, including staff scheduling and assignment to ensure efficient operations and optimal customer service.
- Recruit, interview, hire, and train store personnel.
- Conduct timely, constructive performance evaluations.
- Address employee performance issues, including discipline and termination, in accordance with company policies and procedures.
Duties and Responsibilities
- Develop and implement ongoing strategies to enhance customer service and overall shopping experience.
- Ensure a consistent, efficient, and welcoming environment for customers; resolve customer complaints, issues, and requests promptly and professionally.
- Identify opportunities to increase sales and profitability; recommend and implement operational improvements as appropriate.
- Establish employee metrics, milestones, and performance goals; monitor progress and ensure goals are met.
- Collaborate with corporate leadership to develop and execute budgets, sales targets, marketing initiatives, and promotional strategies.
- Ensure the physical maintenance, safety, cleanliness, and visual appeal of all store facilities.
- Develop and/or implement inventory control, loss prevention, and security systems.
- Review and analyze periodic financial reports; assess performance against established goals and implement corrective actions as needed.
- Perform other related duties as assigned.
Required Skills and Abilities
- Exceptional customer service and people-management skills.
- Strong verbal and written communication skills.
- Excellent organizational and time-management abilities.
- Ability to prioritize tasks effectively and delegate responsibilities appropriately.
- Demonstrated ability to understand, develop, and manage budgets.
Education and Experience
- Minimum of two (2) years of experience in retail administration, preferably within supermarket or grocery management.
- Progressive leadership experience with increasing levels of responsibility required.
Physical Requirements
- Ability to lift up to 25 pounds occasionally.
- Ability to traverse and access all areas of the supermarket, including sales floor, stockroom, and office areas.