Route Assistant

JOB DESCRIPTION

Position: Route Assistant

Reports to: Delivery Manager

Starting Pay: $14.50/hr. (Class R License) or $15.50/hr. (Class D License)

Job Summary

The Route Assistant supports the Service Representative in the delivery, merchandising, and customer service functions of assigned delivery routes. This role is essential in maintaining product displays, ensuring customer satisfaction, and executing marketing and sales initiatives in the field. Route Assistants serve as part of a two-person delivery team and are responsible for the company in a professional and customer-focused manner.

Essential Duties and Responsibilities

1. Delivery and Servicing
   • Assist the Service Representative in delivering products to assigned retail accounts accurately and efficiently.
   • Ensure all product labels are properly faced and visible to consumers.
   • Monitor backroom inventory and maintain neat and organized storage areas.
   • Address and fulfill customer requests professionally; notify supervisors of any unreasonable requests.
   • Support special deliveries, route coverage, and customer service as needed.
   • Build and maintain goodwill with all customers through respectful and professional interactions.
2. Merchandising and Point-of-Sale (POS)
   • Execute authorized promotions under the direction of the Service Representative.
   • Assist in the placement of all point-of-sale (POS) materials at retail locations.
   • Apply themed POS materials and ensure merchandising compliance with marketing objectives.
   • Monitor product placement and performance across all accounts and report any issues to the sales team.
   • Help build, merchandise, and maintain both primary and secondary product displays as part of a team effort.
3. Operational Support
   • Maintain a clean and organized delivery vehicle (interior and exterior).
   • Maintain a neat, clean, and current company uniform at all times.
   • Keep the vehicle stocked with necessary sales tools and POS materials.
   • Clean the assigned work area daily in cooperation with the Service Representative.
   • Report competitive activities, product issues, or account concerns to the Service Representative or Supervisor.
   • Comply with all company safety policies and operational procedures.
4. Administrative and Operational Responsibilities
   • Make accurate daily bank deposits for route collections.
   • Complete all delivery paperwork, route logs, and impact documentation accurately and on time.
   • Communicate competitive activity, route issues, or service opportunities to management.
   • Adhere to all company policies and procedures, including those in the Employee Handbook.
   • Represent Mitchell Distributing and Anheuser-Busch positively at all times.

Education and Experience

• High school diploma or GED equivalent (required)
• Prior delivery or warehouse experience (preferred but not required)
• Basic verbal communication and customer service skills

Skills and Competencies

• Ability to work as part of a team in a physically active environment
• Strong attention to detail and organization
• Positive attitude and professionalism in all interactions
• Willingness to follow directions and support company policies
• Flexibility to adapt to changing priorities, schedules, and customer needs

Physical Requirements

• Ability to routinely lift up to 50 pounds
• Ability to push and pull carts weighing over 100 pounds
• Frequent walking, bending, stooping, and reaching overhead
• Regular entry and exit from commercial trucks and retail locations
• Ability to work in varied weather conditions and environments throughout the workday

Work Environment

• Exposure to outdoor elements during loading/unloading
• Fast-paced delivery environment requiring attention to timing and accuracy
• Frequent customer interaction and team collaboration

Additional Information

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign other related duties and responsibilities as needed to meet organizational needs.