What are the responsibilities and job description for the NA Service Rep/Driver position at Mitchell Companies?
JOB DESCRIPTION
Position: NA Service Representative
Reports to: Delivery Manager
Job Summary
The Service Representative is responsible for delivering products to retail accounts safely and efficiently, ensuring exceptional customer service, market compliance, and merchandising standards. This position also supports promotional execution and acts as a key liaison between the company and retail customers. The Service Representative is expected to operate company vehicles professionally and comply with all applicable safety and DOT regulations.
Essential Duties and Responsibilities
- Delivery and Servicing
- Deliver assigned product routes efficiently, accurately, and safely.
- Ensure all products are faced with labels visible to consumers at the point of sale.
- Handle product returns and manage inventory within accounts.
- Provide outstanding customer service, respond to customer requests, and escalate issues to the supervisor when needed.
- Monitor backroom inventory and ensure stock is kept clean, neat, and organized.
- Support “on-call” deliveries, pull-ups, and special events as scheduled.
- Inform office staff of any changes in assigned account details.
- Sales and Account Development
- Partner with pre-sales personnel to prevent out-of-stocks and improve order accuracy.
- Identify new sales opportunities within assigned accounts and report findings to your pre-sales representative.
- Build and maintain goodwill with all assigned accounts by representing Mitchell Distributing in a professional, courteous, and respectful manner.
- Supervise, train, and evaluate Route Assistants to ensure quality service.
- Safety and Compliance
- Maintain a valid Class A Commercial Driver’s License (CDL) and inform your supervisor of any violations or changes.
- Maintain a current DOT physical card.
- Complete daily pre- and post-trip inspections and document findings per DOT and company guidelines.
- Drive assigned vehicle safely and maintain a clean driving record.
- Maintain a clean delivery vehicle (interior and exterior) and a clean working area daily.
- Follow all company safety practices and Anheuser-Busch procedures.
- Report any accidents or equipment damage immediately using company documentation.
- Safeguard all company property, equipment, and funds—responsibility for lost or damaged assets may result in reimbursement requirements.
- Administrative and Operational Responsibilities
- Make accurate daily bank deposits for route collections.
- Complete all delivery paperwork, route logs, and impact documentation accurately and on time.
- Communicate competitive activity, route issues, or service opportunities to management.
- Adhere to all company policies and procedures, including those in the Employee Handbook.
- Represent Mitchell Distributing and Anheuser-Busch positively at all times.
Minimum Requirements
- High school diploma or GED
- Valid Class A CDL and clean driving record
- Ability to supervise and train Route Assistants
- Basic communication and customer service skills
- Willingness to work a flexible schedule including weekends and holidays as needed
- Basic understanding of sales and merchandising principles
- Strong attention to detail and organizational skills
Physical Requirements
- Ability to lift and carry up to 50 lbs routinely
- Ability to push and pull carts weighing over 100 lbs
- Ability to stoop, bend, reach overhead, and walk throughout the day
- Frequent entry and exit from commercial trucks
- Must be able to meet physical demands required for safe and efficient delivery operations
Work Environment
- Exposure to outdoor elements during loading/unloading
- Fast-paced delivery environment requiring attention to timing and accuracy
- Frequent customer interaction and team collaboration
Additional Information
This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign other related duties and responsibilities as needed to meet organizational needs.
Equal Employment Opportunity Statement
Mitchell Companies is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.
Employment offers are conditional and subject to the satisfactory completion of a background check and drug screening. Failure to meet the company’s established criteria may result in withdrawal of the employment offer.