Chaser

JOB DESCRIPTION

Position: Chaser

Reports to: Delivery Manager

Job Summary

The Chaser supports the sales and service functions of the company by assisting with product delivery, merchandising, in-store marketing, and operational support. The Chaser plays a key role in upholding brand standards, maintaining account relationships, and ensuring that product displays and rotations meet company and vendor guidelines. This is a physically active role requiring flexibility, strong communication, and commitment to customer service.

Essential Duties and Responsibilities

1. Sales and Merchandising Support
   • Assist Sales Representatives and Route Assistants with product delivery and in-store merchandising.
   • Stock shelves, coolers, and displays in a visually appealing and organized manner.
   • Pull up specified accounts as scheduled by management, ensuring compliance with product rotation and freshness standards.
   • Follow Anheuser-Busch quality and rotation standards for all assigned accounts.
   • Learn the brands carried by each account and ensure proper product representation and placement.
2. Account Support
   • Develop familiarity with the layout and display locations within each account.
   • Learn and remember the names of owners and managers in your assigned territory to foster professional relationships.
   • Communicate effectively with store personnel to ensure account satisfaction and report any service issues.
3. Operational Duties
   • Assist with draft and package beer handling, storage, and display by working alongside Service Representatives.
   • Fill in for Route Assistants when needed, including assisting with full delivery route duties.
   • Support special events and marketing promotions as directed.
4. Administrative and Communication Responsibilities
   • Attend weekly team and company meetings when requested.
   • Report product or equipment damage immediately to your manager.
   • Follow all company policies and safety procedures as outlined in the employee handbook.
   • Maintain open communication with your manager and sales representatives, asking questions when uncertain.

Required Knowledge, Skills, and Abilities

• Willingness to learn beer rotation, display, and merchandising standards.
• Strong attention to detail and pride in presentation.
• Ability to work independently and as part of a team.
• Customer service mindset with a friendly and professional demeanor.
• Ability to follow instructions and work in a fast-paced, physically demanding environment.
• Reliable transportation and punctual attendance.

Education and Experience Requirements

• High school diploma or equivalent preferred.
• Prior experience in merchandising, delivery, or warehouse roles a plus.
• Valid driver’s license may be required depending on assigned duties.

Physical Requirements and Working Conditions

• Frequent standing, walking, bending, lifting, and carrying of product (up to 50 lbs).
• Work in varying indoor and outdoor environments (e.g., retail stores, loading areas, events).
• Occasional extended hours or weekend work for special events.
• Must wear appropriate uniform and follow safety protocols at all times.

Additional Information

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign other related duties and responsibilities as needed to meet organizational needs. 

Equal Employment Opportunity Statement

Mitchell Companies is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

Employment offers are conditional and subject to the satisfactory completion of a background check and drug screening. Failure to meet the company’s established criteria may result in withdrawal of the employment offer.