Admissions Counselor

Mitchell College seeks to hire an Admissions Counselor who will be responsible for the implementation of recruitment activities and strategies to meet the institution’s new student enrollment goals, in a highly competitive environment.  

Reporting to the Executive Director of Admissions, the Admissions Counselor is responsible for all aspects of outreach, recruitment and the admissions process for new students to the college, and must represent the college with the utmost of professionalism at all times. The primary goal is to recruit students, in a highly individualized manner that includes building exceptional relationships with prospective students and families, establishing and leveraging referral networks and pipelines to promote the college, including school counselors, independent consultants, and community-based organizations.

Additionally, this position will ensure a seamless transition for prospective students through all phases of the recruitment process, including application, decision, enrollment and new student orientation.  The Admissions Counselor will be expected to collaborate on and execute innovative recruitment strategies, in addition to the College’s traditional efforts.  Recruitment activities include off-campus recruitment events, campus-based events and programs, virtual programming, tele-recruiting and digital outreach.

The position requires someone who is capable of working with a high level of autonomy to successfully expand Mitchell College’s recruitment efforts in the assigned territory. 

Responsibilities and Duties: 

• Represents the College by demonstrating the highest standards of integrity and professional conduct, adhering to the Guide to Ethical Practice in College Admission established by the National Association of College Admissions Counselors (NACAC). 
• Promotes the College through travel to college fairs and high school visits, presentations, meetings, social media, online and on-campus events.
• Conducts meetings, counseling, visit coordination, financial aid coordination, and follow-up for prospective students and families.
• Develops and carries out individualized recruitment strategies aligned with the overall strategic recruitment plan.
• Meets assigned recruitment goals in an assigned territory by assessing individual progress toward goals using data while simultaneously contributing to the overall strategic operation of the department
• Exercises sound stewardship of college resources.
• Develops and maintains a robust referral network of independent, public/private school counselors, and public/private/nonprofit and alumni resources capable of helping achieve recruiting goals.
• Assesses student applicants for admissibility throughout the yearly admission cycle; provides decisions in a timely fashion; conducts student interviews to determine potential compatibility with the college; and generates written student interview reports. 
• Provides regular outreach to students regarding required application, financial aid, and enrollment documentation.
• Engages in campus tours and on campus events, such as Open Houses, Accepted Student Days, and various virtual events.
• Contributes to the development of enrollment strategies accessing, interpreting, and applying data to make decisions that will positively impact the recruitment and retention of students. 
• Maintains confidentiality of all information submitted by students and their parents.
• Masters, uses, and leverages technologies to support student recruitment and communication.
• Enters data into and uses the CRM to support recruitment, tracking, reporting and communication with prospective students. 
  • Maintains up-to-date comprehensive and effective working knowledge of federal, state and college regulations and recruitment messages, facts, and policies.
• Collaborates campus-wide, specifically with Academics, Student Affairs, and Athletics, regarding the recruitment and retention of students. 
• Be an active and positive member of the admissions and enrollment teams, demonstrating a willingness to participate and volunteer.
• Open to other duties as assigned by the Executive Director of Admissions

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience: 

• BA/BS degree required. 
• Excellent customer service skills, including strong communication and interpersonal skills and the ability to establish and maintain effective working relationships with students, faculty, and staff. 
• Ability to work independently is a must, as well as being a part of a dynamic team.
• Ability to prioritize tasks, organize work effectively, meet deadlines under pressure, and work effectively as a team member. 
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
• Ability to make presentations in public such as at campus open houses, high school events, regional events and receptions, etc.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to solve problems involving several concrete variables in standardized situations.
• Experience using mobile technology and customer relationship management (CRM) software. 
• Extensive travel is required, with evening and weekend work required.
• A valid driver’s license is required. 

Key Skills / Knowledge:

• Competent user of Microsoft Office including Outlook, PowerPoint, Word, and Excel and preferred use of higher education CRM software (i.e. Technolutions – SLATE)
• Competent user of email, mobile devices and applications, presentational software, social media and web enabled technologies to maintain complete and accurate records using data bases, notes, files, automated calendars and web enabled tools so that others can readily interpret and understand the status of a prospective or current student at any given time. 
• Excellent presentation and communications skills, both written and verbal. 
• Attention to details and ability to anticipate and plan/take initiative.
• Organized and able to manage one’s time and prioritize within a fast-paced and goal driven environment.

Preferred: 

• Bilingual in English/Spanish (fluent in speaking and writing)
• Experience planning and implementing special promotional activities and events both on- and off-campus, including Group visits, School Counselor programming, virtual recruitment programming, and large-scale campus events.
• Experience coordinating a call center to provide the highest level of responsive customer service. 
• Experience creating and managing content and content calendar for sales-focused social media accounts.

Mitchell College is an Affirmative Action-Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, ancestry, political affiliation, sexual orientation, gender identity or expression, marital status, disability and genetic information, age, membership in an employee organization or other non-merit factors.