What are the responsibilities and job description for the Technical Assistant position at Mitchell and Company LLC?
About Us
Mitchell and Company (MaC) is a trusted IT consulting firm serving businesses, schools, government agencies, and residential clients throughout Western Colorado. With offices in Carbondale and Edwards, we’ve been providing hands-on, relationship-based technology services since 1996. We take pride in delivering high-quality support built on personal connection, technical excellence, and community trust.
Position Summary
We are seeking a Technical Assistant to support our Edwards team. This entry-level position is ideal for individuals with a strong interest in technology, a professional attitude, and a desire to grow their career in IT. You will assist both technical consultants and office staff with day-to-day operations, including phone triage, equipment preparation, basic IT tasks, and logistical support for projects.
This is a hands-on opportunity to develop real-world experience and build a career path through our structured in-house training and mentorship program, with potential advancement into higher-level consulting roles.
Responsibilities
- Answer and triage incoming client phone calls and direct requests to appropriate staff
- Assist with scheduling, organizing materials, and coordinating office activities
- Prepare and stage computers and equipment for client deployments
- Provide basic technical support under supervision (e.g., setting up accounts, printers, or software)
- Accompany senior consultants on-site for installation and troubleshooting tasks
- Track inventory, organize tools and hardware, and manage equipment checklists
- Run errands and assist with procurement as needed
- Support internal IT and office systems
Qualifications
- Interest in technology with a desire to learn and grow
- Familiarity with Windows and macOS systems
- Strong organizational skills and attention to detail
- Excellent verbal and written communication
- Reliable, punctual, and able to manage tasks independently
- Must have a valid driver’s license and a reliable personal vehicle
- Must be able to lift and carry up to 50 pounds
- Must pass a background and credit check
- Reside in or be planning to relocate to the Roaring Fork Valley
Preferred (Not Required)
- Experience with Microsoft Office or Microsoft 365
- Previous help desk, IT support, or technical internship experience
- Basic networking or hardware setup knowledge
- IT certifications (e.g., A ) are a plus
Career Path & Training
We are committed to developing talent from within. This position offers a clear pathway for advancement through our structured training and professional development program, which includes:
- On-the-job mentorship from experienced consultants
- Company-paid technical training and certifications
- Exposure to diverse client environments and projects
- Regular performance reviews with growth planning
Compensation & Benefits
- Starting hourly pay: $55,000-$70,000, depending on experience and qualifications
- Group health insurance
- Paid time off
- 401k with company match
- Cell phone plan support
- Company Gas Card
- Paid technical training and certification support
- Health Activity Benefit
Salary : $55,000 - $70,000