What are the responsibilities and job description for the ServiceNow Developer position at MIT Lincoln Laboratory?
Date: Apr 7, 2026
Location: Lexington, MA, US
Company: MIT Lincoln Laboratory
MIT Lincoln Laboratory is seeking a highly experienced ServiceNow Developer to support the design, development, and operational excellence of the Laboratory's ServiceNow platform. This role is critical to maintaining the integrity, security, scalability, and reliability of ServiceNow while ensuring alignment with the Laboratory's mission to deliver high-quality, dependable services in support of national security objectives.
This position serves as a hybrid solution-oriented and hands-on technical role, combining solution design with active development, incident support, testing oversight, and stakeholder collaboration. The ServiceNow Developer will work closely with ServiceNow leadership, technical teams, and business partners to evolve the platform in alignment with both near-term operational needs and long-term strategic goals.
THIS POSITION CAN BE REMOTE.
- Develop and maintain comprehensive architectural designs for the ServiceNow platform, ensuring solutions are secure, scalable, maintainable, and aligned with ServiceNow and ITIL 4 best practices.
- Provide hands-on configuration and development within ServiceNow, including server-side and client-side scripting, Flow Designer, integrations, and platform configuration.
- Serve as a technical escalation point for ServiceNow-related incidents, assisting with incident triage, root cause analysis, and implementation of long-term corrective actions.
- Support incident management and operational stability, partnering with service operations teams to reduce recurring issues and improve platform reliability.
- Establish and maintain development standards, coding practices, and quality assurance processes to ensure consistent, upgrade-safe solution delivery.
- Collaborate closely with internal stakeholders to gather requirements, translate business needs into technical solutions, and communicate architectural decisions clearly and effectively.
- Contribute to the definition and enforcement of governance frameworks, including CMDB integrity, role-based access control, data security, and compliance with Laboratory policies and government requirements.
- Support and guide ServiceNow integrations with other enterprise systems, ensuring secure and reliable data exchange.
- Stay current with ServiceNow platform releases and enhancements, evaluating new capabilities for alignment with organizational objectives and operational readiness.
- Partner with internal teams and external vendors on platform upgrades, enhancements, issue resolution, and technical research.
- Provide technical mentorship and architectural guidance to administrators and developers to ensure high-quality, sustainable solution delivery.
- Support operational readiness, including participation in scheduled maintenance windows and occasional off-hours or on-call support as required.
- Bachelor's or Master's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
- 7 years of experience working with ServiceNow, including solution architecture and hands-on development in complex environments.
- Demonstrated experience designing and implementing solutions across multiple ServiceNow modules, such as ITSM, CMDB, ITOM, HRSD, or similar.
- Proven experience supporting production ServiceNow environments, including incident management and operational troubleshooting.
- Strong understanding of ServiceNow architecture, development best practices, and platform security concepts.
- Solid process development and process management skills aligned with ITIL-based service management practices.
- Exceptional analytical, problem-solving, and organizational skills.
- Strong interpersonal and communication skills, with the ability to engage effectively with technical and non-technical stakeholders.
- Ability to obtain and maintain a U.S. Government security clearance.
- Flexibility to support occasional off-hours work during scheduled maintenance or critical operational events.
- ServiceNow Certified System Administrator (CSA) and/or Implementation Specialist certification.
- ITIL 4 Foundation certification or equivalent demonstrated knowledge of ITIL practices.
- Experience working in government, defense, research, or other highly regulated environments.
- Familiarity with Agile delivery methodologies and ServiceNow platform upgrades.
- Experience with tools such as ServiceNow PPM, JIRA, or similar enterprise work management platforms.
Hiring Range:$95,700-$126,700
Disclaimer: MIT Lincoln Laboratory provides a typical hiring range as a good faith estimate of what we reasonably expect to offer for this position at the time of posting. The final salary offered to a selected candidate will depend on various factors, including-but not limited to-the scope and responsibilities of the role, the candidate's experience, skills and education/training, internal equity considerations and applicable legal requirements. This range reflects base salary only and does not include additional forms of compensation or benefits.
At MIT Lincoln Laboratory, our exceptional career opportunities include many outstanding benefits to help you stay healthy, feel supported, and enjoy a fulfilling work-life balance. Benefits offered to employees include:
- Comprehensive health, dental, and vision plans
- MIT-funded pension
- Matching 401K
- Paid leave (including vacation, sick, parental, military, etc.)
- Tuition reimbursement and continuing education programs
- Mentorship programs
- A range of work-life balance options
- ... and much more!
Please visit our Benefits page for more information. As an employee of MIT, you can also take advantage ofother voluntary benefits, discounts and perks.
Selected candidate will be subject to a pre-employment background investigation and must be able to obtain and maintain a Secret level DoD security clearance.
MIT Lincoln Laboratory is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, or genetic information; U.S. citizenship is required.
Requisition ID: 42789
Nearest Major Market: Boston
Job Segment:
Security Clearance, Laboratory, Solution Architect, Computer Science, Information Technology, Government, Science, Technology
Salary : $95,700 - $126,700