Senior Director, Operations – Monitoring Technologies Group USA

MISTRAS Group, Inc. (NYSE: MG) is a global leader in integrated, technology-enabled asset protection solutions. Headquartered in Princeton Junction, New Jersey, MISTRAS supports major industries including oil & gas, aerospace & defence, power generation (including renewables), civil infrastructure, and manufacturing. The company’s mission is to maximise the safety, reliability, and uptime of civilization’s most critical assets through innovation and data-driven insight.

About The Monitoring Technologies Group

As part of the Data Solutions Division, the Monitoring Technologies Group develops and delivers cutting-edge instrumentation and monitoring systems as well as short, medium and long-term testing and monitoring services. Our technology is primarily focussed on acoustic emission sensors and systems, ultrasonic scanners, and software-integrated platforms that enable clients to move from reactive to predictive maintenance. Joining this team means contributing to industry-leading technologies that safeguard critical infrastructure and shape the future of smart asset integrity management.

The Role

This is a senior leadership role responsible for running and scaling a $15–20M business unit. The General Manager will own performance across engineering, production and field operations, ensuring the business delivers on its financial commitments, operational targets, and customer expectations.

You will translate executive strategy into execution, lead cross-functional teams, and drive continuous improvement across the team. This role sits at the center of the business, connecting strategy, operations, and delivery. Success in this position means building a scalable, high-performing operation that delivers reliable products, high quality services and strong financial results.

Key Responsibilities

• Own full P&L performance, including revenue, cost control, profitability, forecasting, and delivery against financial targets
• Partner with centralised finance and commercial teams to ensure strong financial governance, disciplined forecasting, and commercial decision‑making
• Translate business strategy and growth objectives into a clear operational strategy and execution roadmap
• Align operational capacity, scheduling, and delivery with sales demand, backlog, and long‑term growth plans
• Lead end‑to‑end operations across the product supply business, including engineering, production, assembly, test, quality, inventory, and supply chain
• Lead monitoring and field service operations to ensure reliable, scalable, and customer‑focused service delivery
• Ensure engineering, production, R&D, and field teams deliver safely, on time, on budget, and to agreed plans
• Drive operational discipline through robust planning, performance management, KPI tracking, and regular operating reviews
• Lead and develop senior functional leaders across engineering, production, asset monitoring, and field services, with clear accountability and succession planning
• Build a high‑performance culture by setting clear objectives, developing capability, fostering collaboration, and maintaining a strong safety‑first mindset
• Drive continuous improvement initiatives that enhance efficiency, quality, scalability, and cost competitiveness
• Lead process optimisation, automation, and operational transformation initiatives to support growth and margin expansion
• Ensure compliance with ISO standards, safety regulations, and internal policies, acting as operational owner for audits and remediation
• Proactively identify, manage, and mitigate operational risk to ensure stable, predictable, and resilient operations
• Own operational contributions to customer satisfaction, service performance, and long‑term customer value
  
  
  

What You Bring

• 10 years of leadership experience in operations, manufacturing, or product-based environments
• Proven track record of owning and improving business performance
• Experience leading cross-functional teams across engineering, production, and field operations
• Background in industrial services, engineering, or related industries preferred
• Degree in Engineering, Manufacturing, or related discipline preferred.
• Hands-on, technically capable leader
• Strong organisational and planning skills, with the ability to manage multiple priorities.
• Detail-oriented and data-driven, with a focus on continuous improvement.
• Collaborative and adaptable, comfortable working with international teams.
• Committed to high standards of safety, quality, and operational excellence.
  
  
  

MISTRAS Group, Inc. is committed to equal employment opportunity. Employment decisions including initial hiring and all matters involving the terms and conditions of employment will be made without regard to any protected class under applicable law. If hired, the employment relationship is “At-Will,” which means that employment can be terminated at any time, and for any reason, at the option of either the Company or the employee. Please direct questions about these policies to a MISTRAS Group, Inc. Human Resources representative.

By submitting & signing , I hereby understand and agree to the terms and conditions of employment as outlined above. I certify that the responses and information provided in this application (including any other supporting documentation such as a cover letter, resume, or transcript) are true and accurate to the best of my knowledge. I understand that misrepresenting or omitting information requested is cause for dismissal at any time, without notice. I hereby give the Company permission to contact schools, previous employers (unless otherwise indicated), references, and others disclosed in my application.

Note To Applicants

Smoking is prohibited in all indoor areas of the Company. Employees may use designated smoking areas (if established) in accordance with applicable state and local law.

Rhode Island Applicants: The Company is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island, and is therefore covered by the state’s workers’ compensation law.

Initial (if applicable): Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Initial (if applicable): Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.