What are the responsibilities and job description for the CRM Administrator position at MISTRAS Group?
The CRM Administrator will be responsible for the day-to-day management, configuration, and optimization of the CRM system at Mistras. This role will also serve as a strategic partner to Sales Leadership by providing sales operations support, driving process efficiency, and enabling data-driven decision-making.
The ideal candidate will bring a blend of deep HubSpot/Salesforce technical expertise and Sales Operations acumen to help Mistras enhance customer engagement, improve pipeline visibility, and drive revenue growth.
Major Responsibilities/Activities
MISTRAS Group, Inc. is committed to equal employment opportunity. Employment decisions including initial hiring and all matters involving the terms and conditions of employment will be made without regard to any protected class under applicable law. If hired, the employment relationship is “At-Will,” which means that employment can be terminated at any time, and for any reason, at the option of either the Company or the employee. Please direct questions about these policies to a MISTRAS Group, Inc. Human Resources representative.
By submitting & signing , I hereby understand and agree to the terms and conditions of employment as outlined above. I certify that the responses and information provided in this application (including any other supporting documentation such as a cover letter, resume, or transcript) are true and accurate to the best of my knowledge. I understand that misrepresenting or omitting information requested is cause for dismissal at any time, without notice. I hereby give the Company permission to contact schools, previous employers (unless otherwise indicated), references, and others disclosed in my application.
Note To Applicants
Smoking is prohibited in all indoor areas of the Company. Employees may use designated smoking areas (if established) in accordance with applicable state and local law.
Rhode Island Applicants: The Company is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island, and is therefore covered by the state’s workers’ compensation law.
Initial (if applicable): Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Initial (if applicable): Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
The ideal candidate will bring a blend of deep HubSpot/Salesforce technical expertise and Sales Operations acumen to help Mistras enhance customer engagement, improve pipeline visibility, and drive revenue growth.
Major Responsibilities/Activities
- Serve as the primary administrator and subject matter expert for HubSpot/Salesforce CRM.
- Manage system configuration, workflows, automation, and integrations with other enterprise systems.
- Maintain user roles, permissions, and system access while ensuring compliance with company policies.
- Develop and deliver end-user training, documentation, and ongoing support.
- Monitor data integrity, perform routine audits, and implement data governance practices.
- Collaborate with Sales Leadership to support pipeline management, forecasting, and sales reporting.
- Build and maintain dashboards to track KPIs, sales performance, and revenue growth.
- Provide insights into sales data, identifying trends, risks, and opportunities.
- Support lead assignment, territory alignment, and process standardization across teams.
- Partner with Marketing to ensure alignment in lead generation, tracking, and reporting.
- Identify opportunities to streamline sales processes and improve efficiency through CRM functionality.
- Stay current with HubSpot/Salesforce product releases and recommend enhancements aligned with business goals.
- Collaborate with IT and business stakeholders to ensure seamless integration with ERP and other enterprise systems.
- Serve as a champion for CRM adoption across the organization.
- Customer engagement, improve pipeline visibility, and drive revenue growth.
- HubSpot/Salesforce certifications (CRM Implementation, Sales Software, Marketing Hub, Operations Hub).
- Bachelor’s degree in Business, Marketing, Information Systems, or related field.
- Experience integrating HubSpot/Salesforce with ERP systems or other enterprise platforms.
- Knowledge of non-destructive testing (NDT), inspection, or industrial services industries.
- 3 years of hands-on experience as a HubSpot/Salesforce CRM Administrator or super-user with admin-level responsibilities.
- Experience in sales operations, revenue operations, or related field.
- Strong understanding of sales processes, pipeline management, and forecasting.
- Advanced proficiency in HubSpot/Salesforce reporting, dashboards, workflows, and automation.
- Demonstrated ability to manage data integrity and system governance.
MISTRAS Group, Inc. is committed to equal employment opportunity. Employment decisions including initial hiring and all matters involving the terms and conditions of employment will be made without regard to any protected class under applicable law. If hired, the employment relationship is “At-Will,” which means that employment can be terminated at any time, and for any reason, at the option of either the Company or the employee. Please direct questions about these policies to a MISTRAS Group, Inc. Human Resources representative.
By submitting & signing , I hereby understand and agree to the terms and conditions of employment as outlined above. I certify that the responses and information provided in this application (including any other supporting documentation such as a cover letter, resume, or transcript) are true and accurate to the best of my knowledge. I understand that misrepresenting or omitting information requested is cause for dismissal at any time, without notice. I hereby give the Company permission to contact schools, previous employers (unless otherwise indicated), references, and others disclosed in my application.
Note To Applicants
Smoking is prohibited in all indoor areas of the Company. Employees may use designated smoking areas (if established) in accordance with applicable state and local law.
Rhode Island Applicants: The Company is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island, and is therefore covered by the state’s workers’ compensation law.
Initial (if applicable): Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Initial (if applicable): Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
Salary : $100