What are the responsibilities and job description for the Service Coordinator position at Mister Sparky of Mid America?
Benefits:
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Overview
We are seeking a highly organized, fast-paced Service Coordinator to manage scheduling and communication across multiple service locations. This role is the central hub between our electricians and customers—ensuring efficient scheduling and a smooth customer experience.
This position plays a critical role in delivering a great customer experience while maximizing technician efficiency. The Service Coordinator helps ensure our electricians stay productive, our customers stay informed, and our operations run smoothly every day.
This role is ideal for someone who thrives under pressure, communicates clearly, and can juggle multiple priorities.
Compensation & Schedule
Compensation & Schedule
- $17 - $18/hour based on experience bonus opportunities tied to team performance
- Full-time, in-office; Sunday 11:00am - 7:00pm, Monday - Thursday 2:00pm - 10:00pm
- Optional overtime available with approval
What Success Looks Like (First 90 Days)
- Learns systems and scheduling workflows quickly
- Manages multiple jobs per day with accuracy
- Communicates effectively with technicians and customers
- Stays calm under pressure and adapts to changes
- Demonstrates strong multitasking and prioritization
Key Responsibilities
- Schedule and coordinate technicians across multiple locations
- Assign jobs based on urgency, scope, and skill set
- Communicate with customers and technicians throughout each job
- Adjust schedules in real time for changes and emergencies
- Manage jobs from start to finish, sometimes involving multiple technicians
- Maintain accurate notes in all databases
- Ensure technicians are prepared before arrival
How You’ll Be Measured
- Speed and quality of communication
- Ability to manage jobs from start to finish
- Effective prioritization
- Understanding of revenue-driving calls
- Reliability and professionalism
What We’re Looking For
- Strong communication skills
- Ability to multitask in a fast-paced environment
- Organized and detail-oriented
- Tech-savvy with strong typing skills
- Positive, team-first attitude
Great backgrounds include:
Customer service, call center, or high-volume coordination
Customer service, call center, or high-volume coordination
Entry-level candidates welcome with the right mindset.
Work Environment
Fast-paced, high-accountability, and team-oriented. We value strong communication, respect, and a shared commitment to doing great work.
Challenges
Challenges
- Managing schedules across multiple locations
- Handling frustrated customers and technicians
- Balancing phone and digital communication
Growth
Strong performers can quickly take on more responsibility and grow within the company.
Not a Fit If You
- Struggle with multitasking or pressure
- Have poor communication skills
- Are unreliable or negative
Salary : $17 - $18