What are the responsibilities and job description for the Dispatcher & Customer Service Representative position at Mister Sparky of Colorado Springs, CO?
Benefits:
- Bonus based on performance
- Competitive salary
- Health insurance
- Paid time off
As Dispatcher, you will play a crucial role in ensuring smooth operations and excellent customer service. Your primary responsibilities will include handling customer inquiries, scheduling service calls, and dispatching our team of skilled electricians.
MINIMUM REQUIREMENTS
- High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.
- Proven experience in dispatching roles, minimum 2 years.
- Must have experience in scheduling and dispatching with Service Titan.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Familiarity with the electrical services or home services industry is an advantage.
KEY RESPONSIBILITIES
- Answer incoming customer calls, emails, online forms, and inquiries from third-party apps promptly and courteously.
- Provide accurate information about our services, pricing, and scheduling.
- Schedule service appointments and manage the dispatch of electricians efficiently.
- Coordinate with the service team to ensure timely and effective service delivery.
- Handle customer complaints and issues, providing appropriate solutions and follow-up to ensure customer satisfaction.
- Maintain accurate records of customer interactions, service schedules, and other essential data.
- Collaborate with the management team to optimize service routes and schedules.
- Assist in various administrative tasks as needed, including managing inventory.
Job Type: Full-time
Benefits:
- 401(k)
- Employee assistance program
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
Education:
- High school or equivalent (Preferred)
Experience:
- Dispatching: 2 years (Required)
Work Location: In person
Flexible work from home options available.
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.
Salary : $18 - $25