What are the responsibilities and job description for the IT Support Tech, Senior position at Mister Car Wash?
The IT Support Technician provides comprehensive technical support across the organization, ensuring consistent, secure, and responsive IT operations. This role serves both onsite and remote users by resolving hardware, software, and network issues independently and collaboratively. With increased scope and autonomy, it contributes to system deployment, infrastructure reliability, and documentation that empowers end users and junior technicians.
What You Will Do:
Technical Support & Troubleshooting:
- Deliver Tier 1–2 support for internal users across multiple sites
- Resolve a broad range of hardware and software issues via the service desk
- Independently diagnose and troubleshoot complex problems; escalate where necessary
- Foster relationships with end users through responsive communication and issue resolution
System Configuration & Maintenance:
- Build and configure systems including desktops, laptops, and peripheral devices
- Perform Installs, updates, patching, and preventative maintenance of software and IT assets per company standards
- Support lifecycle management of IT equipment across locations
Network & Infrastructure Support:
- Assist with LAN/WAN, Wi-Fi, VOIP, and connectivity troubleshooting
- Monitor and maintain network devices, addressing routine performance issues
- Contribute to infrastructure improvements and system reliability
Documentation & Field Support:
- Develop and update technical documentation and user guides
- Maintain service records in the ticketing platform
Note: The job duties above provide a general sense of the role; though, additional duties may be assigned as necessary.
How You Will Shine:
Education:
- High school diploma or GED required
- Associate’s degree in Information Technology or a related field preferred
Experience:
- Minimum of 2 years of experience in IT support or a related technical role
- Familiarity with Microsoft Office Suite and service desk platforms
- Experience supporting diverse IT environments and troubleshooting hardware/software issues
Licenses/Certifications:
- CompTIA Fundamentals / CompTIA A or Comparable
Ability to Travel:
- Up to 25%
Knowledge, Skills, & Abilities:
- Strong desire to learn and grow in a technical environment
- Excellent customer service and organizational skills
- Effective written and verbal communication abilities
- Ability to multi-task and manage time efficiently
- Proficiency in supporting diverse networks and IT systems
- Willingness to travel frequently and adjust to changing schedules
What motivates our team:
- Excellent Benefits including medical, vision, dental, PTO, 401k, etc.
- Career Progression with a high growth.
- Modern office space in the heart of downtown Tucson.
- On-site Fitness Gym and Bike Share.
- Employee Game Room and Lounge.
- Free Unlimited Wash Club Membership.
Mister Car Wash provides equal employment opportunities to all employees and applicant for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We participate in the E-Verify system nationwide.