What are the responsibilities and job description for the Senior Centralized User Support Specialist position at Missouri State University?
Position Information
Position Title
Senior Centralized User Support Specialist
Work Location
Springfield Campus
Department
Computer Services
HR Home Department
097100 COMPUTER SERVICES
Pay Grade
34
Proposed Salary
$58,676/annual
Sponsorship Information
Applicants must be currently authorized to work for ANY employer in the United States on a full-time basis. This position is not eligible for work visa sponsorship.
Position only available to current, regular, full-time Missouri State University employees?
No, Position is available to all applicants.
Appointment Type
Full Time Regular
Exempt/Non-Exempt
Exempt
General Function
The Senior Centralized User Support Specialist assists the IT Support Administrator and Coordinator of User Support to implement effective practices for IT service delivery and support. This position serves as a technical lead for projects of moderate scope. Assignments may include server maintenance, asset and inventory management, system testing, analyzing and providing recommendations for new software or systems. The Senior Centralized User Support Specialist leads in the planning, personnel selection, training, and supervision of Graduate Assistants and student employees. Additionally, this position provides leadership, training, and professional development to other full-time and part-time staff.
Description of Primary Duties
This role may work as part of the Client Services team, which provides employee deskside support, or the Help Desk team, which provides student and employee support by phone, email, chat, or in person. With either team, essential duties and responsibilities include ensuring a high-quality program of technology support services is continuously offered to university students, faculty, and staff.
Minimum Acceptable Qualifications
Education: A bachelor’s degree or an equivalent combination of education and the specified experience as outlined in the Job Family 3 Knowledge Equivalencies Chart, https://www.missouristate.edu/human/job-family-3-knowledge-equivalencies-chart.htm, is required. A bachelor’s degree in a computer-related field is preferred.
Experience: Three years of experience as a Centralized User Support Specialist or similar position supporting a wide range of computer hardware and software is required. Experience working in a help desk or customer service environment is required. Experience creating, delivering, and maintaining technical documentation and end-user guides is required. Experience supervising information technology staff in a team-oriented environment is required. Work experience in higher education is required.
Skills: Demonstrated project management skills are required. Excellent technical aptitude in the areas of computers and related peripherals is required. A basic understanding of network topologies, file server administration, computer-based application software, and computer-related diagnostic techniques is required. Excellent verbal and written communication and customer services skills are required. The ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems is required. The ability to perform in a problem-solving capacity including the evaluation of crisis and emergency situations is required.
Effort: This position connects cables which may require climbing ladders or working under desks and loads and unloads equipment such as furniture, printers, and computers and supplies such as paper, toner, and cleaning supplies from shelves up to five feet high. This position lifts and transports multiple items weighing less than twenty-five pounds (typically weighing less than ten pounds) on a daily basis and between twenty-five and fifty pounds about three times weekly. This position installs equipment and inspects whether it is working properly and inspects facility conditions for damages, theft, safety risks, and security.
Other: The twenty-four-hour scope of University operations may result in the need to work evenings, nights, and weekends to support implementations or upgrades and to respond to major issues with IT operations. Occasional attendance and participation at evening and weekend activities and workshops is required. Occasional travel for professional development is required.
Additional Qualifications
Link to Job Description
https://www.missouristate.edu/Human/JobDescriptions/5148.pcf
Open Date
12/12/2025
Close Date (If Close Date is blank then the posting is considered open until filled)
Special Instructions to Applicants
The First Date of Consideration is January 12, 2026. A review of applications will continue until the position has been filled. Official transcripts will be required at the time of hire.
Equal Opportunity Statement
Non-Discrimination Statement
Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict non-discrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972.
This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or of military organizations associated with the Armed Forces of the United States of America.
The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity employer. Inquiries concerning the complaint/grievance procedure related to discrimination on the basis of a protected class, including sexual harassment and sexual assault, or compliance with federal and state laws and guidelines, should be addressed to the Director, Office for Institutional Compliance, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, Compliance@MissouriState.edu, 417-836-4252.
Background Check Statement
Employment will require a criminal background check at University expense.
Posting Detail
Posting Number
20250262FTS
Quicklink for Posting
https://jobs.missouristate.edu/postings/84418
Salary : $58,676