Scheduling Coordinator/Admin Assistant

WORK HOURS

8:00 am - 4:30 pm | Full-time | M - F | On-call hours on rotating weekends

RESPONSIBLE TO

Director of Missouri Slope at Home

PRIMARY JOB FUNCTION

Enter all new employees and clients into Missouri Slope at Homes software system, and schedule all staff with assigned clients in their homes based on client contracts. To provide administrative support for the At Home program, serve as the first point of contact for all visitors, potential clients, and other guests. To provide administrative support to the Service Manager and Director in an efficient and professional manner. Respond to all incoming phone calls. To prepare various correspondence and documents using Microsoft Office, Outlook, and database software. Participate in meal delivery and to share on-call duties and provide fill-in services as needed.

KNOWLEDGE, SKILLS, AND ABILITIES

• Possess excellent verbal, writing, and organization skills and able to effectively work and communicate with a wide range of individuals from all socio-economic groups, including geriatric persons, people with special needs, and those in need of memory care support.
• Able to work with minimal supervision and effectively manage workflow.
• Ability to make independent decisions when circumstances warrant such action.
• Must have visual acuity sufficient for close paperwork and frequent viewing of computer monitor.
• Able to perform all PCA/QSP duties.
• Able to communicate through the use of technology.
• Computer literacy and experience with Microsoft Office, Outlook, and electronic records

ESSENTIAL JOB FUNCTIONS

• Responding to incoming calls and greet visitors, assist with any questions and be able to direct them to the appropriate person
• Maintain an up to date list of At Home personnel and staff
• Retrieve and sort at Home mail; forward any general box emails to appropriate staff
• Responsible for inventory and notifying appropriate personnel
• Enter all lead calls and forward information to Service Manager
• Enter all new clients per Service Manager and coordinate schedules for clients/staff
• Reassign staff/clients when the need arises and fill in hours as needed and appropriate
• Notify Service Manager with any additional staffing needs
• Provide feedback on annual evaluations for at Home staff regarding adhering to schedules
• Create an maintain hard copy of clients, and complete all filing as necessary
• Relay all service connected calls to service manager or Director
• Able train staff and trouble shoot situations on data management app

• Service Providing:

Ensuring the basic client benefits are installed and/or available. These include but are not limited to; coordination and referral as needed, health and wellness checks, transportation, companionship, respite and other elected services such as personal care, housekeeping, emergency response services, and meals.

• Safety calls/checks:

Ensure each client is contacted at their predetermined time. Identify any “out of the ordinary“ indicators, and determine if client remains status quo. Respond appropriately in the event something is off.

• Companion Services / Personal Care / Housekeeping / Transportation service

Arrange for and or fill in when necessary all home services or provides socialization to aging individuals who live alone on a predetermined schedule.

OTHER JOB FUNCTIONS

• Meals

Scheduling Coordinator will provide information regarding meal delivery and take orders for meals from new clients. On occasion, serve as back up for meal deliveries.

• Personal Care:

Scheduling Coordinator will arrange for or provide personal care/activities of daily living (ADL’s) for clients who elect this service, and ensures that the client has the appropriate products available for personal care. Assigns or is responsible for any ADL needs for clients as needed.

• Housekeeping/Homemaker Service:

Scheduling Coordinator will arrange for or provide housekeeping home maker service (housework, laundry, etc.) for clients who elect this service. Ensures that the client has the appropriate products available to properly clean.

• Transportation:

Scheduling Coordinator may provide transportation for clients and or participate in the driving rotation for meal delivery routes.

This job description is not intended to be all-inclusive and the employee will also perform other reasonable related duties as assigned by the immediate supervisor and other management as needed. Missouri Slope also reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

#INDHCBS

QUALIFICATIONS

• Applicant must be 18 years of age or older
• Education: Must have a high school diploma or equivalent,
• At least one year of experience as a scheduler, administrative support person, or in a health related field.
• Experience working with older persons as a Home Care Attendant or CNA (Certified Nurse Aide).
• Attention to detail and excellent organization skills: ability to speak in front of small groups and facilitate discussion.
• Able to work independently and as a team member.
• Must meet or obtain competency standards for a QSP in North Dakota.
• Active Driver’s License with clean record, a working vehicle and automotive insurance required.
• Successfully pass a drug test, background check, including criminal history, certification registries, and employment history
• Completion of training as required by Missouri Slope
• Employees at Missouri Slope are required to receive the annual influenza vaccination as a condition of employment. Successful candidates must either get the vaccination (which is covered by the employer), provide proof of a current vaccination, or obtain an approved accommodation on their start date. This requirement is in place to safeguard the health and safety of our employees, patients/clients, and the community we serve, in alignment with state and federal health guidelines. Exemptions may be made for medical reasons (e.g., documented allergy or medical contraindication) or sincerely held religious beliefs that prevent vaccination. Requests for such accommodations will be handled on a case-by-case basis in accordance with applicable federal and state laws, including the Americans with Disabilities Act (ADA) and Title VII of the Civil Rights Act of 1964.

PHYSICAL DEMANDS

The Scheduling Coordinator/Admin Assist will frequently be required to sit at a computer, stand, and use all motor functions to tend to client needs. This includes the ability to reach, stoop, kneel, bend, squat, crouch, or crawl, and speak the English language. Can complete all tasks of a Personal Care Attendant (QSP) when necessary fill-in is required. The Service Coordinator will be required to perform physical work, including lifting up to 25 pounds regularly and up to 50 pounds occasionally, has the ability to stand for periods of time, climb a ladder, is comfortable with short heights, pushing, pulling, lifting, walking, and bending. Must be comfortable driving a client in a personal or company-owned vehicle.

WORK CONDITIONS

The Scheduling Coordinator/Admin Assistant will execute duties primarily in the office setting in a sedentary position, and at times will work in a client’s home setting. Able to travel to client’s homes, and sometimes accompany/drive clients outside the home. May work near clients, often will wear protective or safety attire, such as gloves and a mask. There may be some exposure to some hazardous materials, including bloodborne pathogens or household chemicals which requires knowledge of basic chemical safety/infection prevention. Work could involve exposure to plants, animals, dust, and other allergens within the environment.

MISSOURI SLOPE BENEFITS INCLUDE (varies by hours):

• Health, dental, vision, & life insurance coverage
• Flexible spending account (FSA)
• Health savings account (HSA)
• Employee Assistance Program (EAP)
• 403(b) retirement plan with employer matching contribution
• Paid Time Off (PTO)
• Holiday pay
• Shift differential
• CNA certification reimbursement

Missouri Slope follows CMS requirements and requires its employees to obtain and provide confirmation of all the necessary vaccinations and screenings by the start of employment, subject to requests for accommodation as applicable and as permitted by law.

Missouri Slope is an equal opportunity/affirmative action employer, and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

To apply, submit a Missouri Slope employment application at the front office or apply online at www.missourislope.com

Application Deadline: Open until filled