What are the responsibilities and job description for the Business Services Specialist (Field Office) position at Missouri Secretary of State?
Description
This is a technical and professional position that involves analyzing documents, assisting customers with inquiries, and performing routine day-to-day functions of the Business Services Division. This position is located in the St. Louis Field Office.
Job Functions And General Responsibilities
Job Posted by ApplicantPro
This is a technical and professional position that involves analyzing documents, assisting customers with inquiries, and performing routine day-to-day functions of the Business Services Division. This position is located in the St. Louis Field Office.
Job Functions And General Responsibilities
- Providing excellent customer service in the Business Services Division by reviewing, receiving, and processing various and increasingly complex business entity filings, UCC indexing and verifying, and other filings as assigned.
- Utilizing a working knowledge of several different chapters of Missouri statutes as they relate to filings and assisting customers.
- Using a computer and relevant software, including Windows, Microsoft Office Suite, and Business Services-specific filing software applications.
- Conducting quality assurance tests to ensure digital images meet defined standards.
- Preparing daily financial reports for the Central office.
- Contacting customers for additional payment information.
- Answering telephone inquiries and assisting walk-in customers with Notarizations, Apostille/Authentications, and other types of filings.
- Conducting NAPS filings.
- Providing technical support for online business filers and should have knowledge of various internet web browsers.
- Interacting with state employees, officials of other agencies, and the general public.
- Corresponding with customers through the unit email account in a timely manner.
- Excellent organization, self-motivation, and work prioritization skills.
- Excellent oral and written communication skills.
- A working knowledge of Missouri law as it relates to the assigned work group.
- Ability to follow directions and understand basic principles for legal service.
- Ability to pay attention to detail, complete work tasks accurately and timely, and maintain an expected level of productivity in a moderately stressful environment.
- Work independently with outstanding attendance, timeliness, and professionalism.
- Ability to perform other work as assigned.
- High School diploma or equivalent is required, some college preferred.
- Ability to qualify as a Missouri Notary is required
- Experience in customer service or working with the public preferred.
- Experience working in a fast-paced government office or organization preferred.
Job Posted by ApplicantPro