Office Manager

Office Manager

Position: Office Manager
Schedule: 35 hours per week, in-office
Hours: Monday–Friday, 8:30 AM–5:00 PM with a 1-hour unpaid lunch break
Reports To: CEO/COO
Location: Missouri Empowerment Project

Position Summary

The Office Manager serves as the primary point of contact for clients, visitors, staff, and community partners entering or contacting Missouri Empowerment Project. This position is responsible for managing the front desk, maintaining a welcoming and professional office environment, assisting clients with basic needs and questions, and supporting the day-to-day administrative operations of the agency.

Because the Office Manager is often the first person clients and community partners interact with, this position requires someone who is professional, presentable, dependable, organized, friendly, and able to maintain confidentiality. The ideal candidate will have previous office management or administrative experience and familiarity with child welfare, behavioral health, social services, or a related field.

Essential Duties & Responsibilities

• Staff and manage the front desk during scheduled office hours.
• Greet clients, visitors, referral sources, and community partners in a professional and welcoming manner.
• Answer incoming phone calls, take messages, route calls appropriately, and assist callers with general questions.
• Assist clients with basic needs, paperwork, scheduling questions, directions, and connecting with the appropriate MEP staff member.
• Maintain client confidentiality and follow agency privacy and HIPAA-related requirements.
• Monitor common areas and ensure the office remains clean, organized, professional, and ready for clients and visitors.
• Maintain office, cleaning, kitchen, and client supplies and notify leadership of purchasing needs before supplies run out.
• Receive and distribute mail, deliveries, documents, and other correspondence.
• Assist with scheduling, calendars, spreadsheets, data entry, document preparation, filing, scanning, and other administrative tasks.
• Maintain organized electronic and paper records as assigned.
• Use Google Workspace, including Gmail, Google Calendar, Google Drive, Google Docs, and Google Sheets.
• Assist staff with basic administrative and office needs.
• Help coordinate use of meeting rooms, client spaces, and shared office areas.
• Maintain awareness of scheduled appointments and visitors throughout the day.
• Communicate concerns involving clients, office operations, safety, or confidentiality to leadership promptly.
• Assist with additional administrative duties and special projects as assigned.

Qualifications

Preferred qualifications include:

• Previous office management, receptionist, administrative assistant, or similar experience.
• Experience working in child welfare, behavioral health, social services, healthcare, nonprofit services, or a related setting.
• Knowledge of child welfare systems and terminology is strongly preferred.
• Experience using Google Workspace and maintaining spreadsheets.
• Strong computer, typing, organizational, and administrative skills.
• Ability to learn electronic systems and agency processes quickly.
• Strong written and verbal communication skills.
• Ability to interact professionally and respectfully with clients who may be experiencing stressful or difficult circumstances.
• Ability to manage multiple tasks and interruptions while maintaining organization and attention to detail.

Professional Expectations

The Office Manager is expected to maintain a professional and presentable appearance appropriate for a client-facing office environment. Regular and reliable attendance is an essential function of this position because the employee is responsible for maintaining front-desk coverage during business hours.

The successful candidate must demonstrate good judgment, professionalism, discretion, confidentiality, reliability, and the ability to communicate effectively with clients, employees, leadership, and community partners.

Schedule

This is a 35-hour-per-week, in-office position. Regular working hours are 8:30 AM–5:00 PM, Monday through Friday, with a one-hour unpaid lunch break each day. This position is not remote, and consistent in-person attendance is required due to front-desk and client-facing responsibilities.

Occasional travel between MEP office locations may be required to assist with administrative or operational needs. Employees must have access to reliable, legally operable transportation, possess a valid driver's license, and maintain any automobile insurance required by law and MEP policy.

Pay: $15.50 - $17.00 per hour

Expected hours: 35.0 per week

Benefits:

• Paid time off

Work Location: In person

Salary : $16 - $17