What are the responsibilities and job description for the Property Manager position at Missoula Housing Authority?
Missoula Housing Authority (MHA)
MHA is one of the largest public housing authorities in Montana and is recognized as a progressive, forward-thinking agency that creatively implements services and uses innovative development financing. MHA believes access to attainable homes for everyone is a community responsibility and a basic human right. Since 1978, MHA has worked every day to create as many housing options as possible for our community.
MHA’s mission is brought to life by 49 employees and contractors who work with a $30M budget and oversee more than $165M in assets in the Missoula area. MHA is recognized by Missoula Job Service Employers’ Council as the Small Business 2025 Employer of the year.
Position Overview
The Missoula Housing Authority is seeking a dedicated and experienced property management professional to join our team as Property Manager for 130 units including 30 Permanent Supportive Housing units. This role requires expertise in Affordable Housing, Tax Credit, and HUD Subsidy programs, along with a solid understanding of regulatory reporting, tenant relations, and retention strategies. Preferred qualifications include a minimum of two years of property management, Tax Credit Housing Manager Certification, Fair Housing Certification and Property Manager’s License. The ideal candidate will have experience working with conflict resolution, high barrier households, mental illness, and homelessness
If you're ready to bring your experience and passion for affordable housing to a supportive and dynamic team, we'd love to hear from you!
More information at: https://www.missoulahousing.org/employment
Essential Job Functions & Core Competencies
Leasing Activities/Marketing:
- Meet with applicants to complete necessary paperwork for LIHTC/HOME and other programs which include verification of income and assets.
- Responsible for screenings, approving and denying rental applications based on based on local, state, and federal guidelines.
- Coordinate criminal and credit checks on all applicants through current reporting agency.
- Approve or deny applicants in writing based on MHA policy and procedure.
- Maintain knowledge and compliance with federal, state, and local landlord/tenant laws and regulations.
- Promote customer satisfaction by maintaining the highest standards of cleanliness and curb appeal.
- Establish and maintain effective working relationships among a widely diverse group of residents, staff, agencies, and the community at-large.
- Maximize property financial performance through effective collections and revenue growth strategies, expense management and retention programs.
- Actively participate in compiling and monitoring annual budget information.
- Responsible for monitoring services contracted on behalf of the property.
- Will monitor and complete monthly reporting to Asset Manager and CFO regarding monthly/quarterly/annual analysis of financial health of property.
- Conducts annual recertifications and inspections in compliance with local and state requirements.
- Create and maintain tenant files with all necessary documents.
- Coordinates with maintenance staff to identify, prioritize, and evaluate repairs and/or improvements at assigned properties.
Tenant relations:
- Oversee occupancy activities, rent collection, resolution of conflicts, responding to complaints, investigating and initiating appropriate action, preparation of written reports and documentation, and maintaining records as prescribed.
- Mitigate complaints, receive reports of violations, determine and implement appropriate action. Refer residents to appropriate service providers.
- Enforce lease policies.
- Manage the overall eviction process for non-payment, and for-cause evictions.
- Responsible for maintaining consistent communication with residents and community partners.
- Issues lease violations/warnings.
- Manage resident transfer requests and accommodation requests to ensure compliance with established policies.
Perform related duties as assigned.
Preferred Qualifications
- Bachelor’s degree in public administration, business, social work, or related field and two (2) years’ experience in housing or a closely related field. An equivalent combination of training and experience which provides the required knowledge and abilities may be substituted for the educational requirements.
- Two (2) years of experience in property management
- Property Manager’s License, Tax Credit Housing Manager Certification, and Fair Housing Certification.
- Any experience working with conflict resolution, fair housing, high barrier households, mental illness, and homelessness would be preferred.
- Possession of, or ability to obtain, a valid Montana Driver’s License, a driving record acceptable to insurance carriers, and recommended personal vehicle available for transportation to sites (mileage reimbursed at federal rate).
Competencies or Knowledge, Skills and Abilities (KSA’s)
Knowledge of HUD and LIHTC assisted housing regulations, policies, and procedures.
Knowledge of Fair Housing, Equal Opportunity, and Nondiscrimination laws and regulations.
Ability to conduct oneself professionally in dealing with diverse populations.
Solid understanding of financial statements and operating budgets.
Skill in understanding, interpreting, explaining, and applying detailed and complex regulations, policies and procedures governing the administration of assisted housing programs.
Skill in defining issues, collecting data, evaluating alternatives, and developing sound conclusions and recommendations.
Ability to organize work, set priorities and exercise sound independent judgment consistent with the Housing Authority’s mission and applicable policies, guidelines and other programs.
Skill in problem solving, negotiating, and coordinating people and programs.
Ability to make immediate decisions to resolve problems using common sense while maintaining the integrity of company policy.
Ability to work successfully with a variety of personality types and successfully resolve conflict with potential and existing residents, as well as employees.
Skill in maintaining records and preparing written reports.
Exceptional customer services and sale abilities.
Familiarity with standard office equipment, including personal computers, multi-line telephones, copying machines, and fax machines.
Skill in establishing and maintaining highly effective and courteous working relationships with managers, clients, landlords, owners, representatives of other public, private, and social service organizations, volunteers, contractors, employees, the public and others encountered in the course of work, some of whom may be upset, dissatisfied and/or abusive.
Ability to maintain a regular schedule which may require working overtime, weekend and on-call, and may be asked to provide assistance during staffing deficiencies.
Physical Demands & Working Conditions
While performing the duties of this job, the employee is regularly required to sit, stand, walk, and reach with hands and arms. The employee may frequently be required to climb stairs, bend, stoop, kneel, or lift and/or move up to 25 pounds (e.g., carrying inspection tools, small equipment, or files). Work is performed both in an office environment and on-site at residential and/or commercial properties. May be exposed to noise, dust, cleaning agents, and other environmental factors typical of property maintenance and building operations. Travel is a requirement of this position.
Missoula Housing Authority is an Equal Opportunity Employer. Missoula Housing Authority does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Benefits
- 457(b), 7% contribution from employer
- Dental insurance
- Health insurance
- Paid time off
- Sick time
- Vision insurance